Find out more about payment schedules, change of bank, and the landlords' forum.

Landlords have a responsibility to tell our benefits team of any changes they know will affect their tenant's benefits, for example a change of address.

It is the tenant's responsibility to tell us of any changes in their circumstances.

Direct payments to landlords

We can pay housing benefit directly to a landlord if the tenant is:

  • Vulnerable and can't manage their financial affairs
  • Unlikely to pay their rent and have got into arrears before
  • In rent arrears of eight weeks or more (the eight-week arrears period takes into account an advance payment, if this is part of the tenancy agreement)
  • If the rent is equal to or less than the local housing allowance (LHA) rate

Our vulnerability policy and procedure tells you how we make a decision to pay the landlord where someone is vulnerable. The tenant will need to complete a direct payment application form and give us supporting evidence about their needs so we can decide whether to pay the landlord directly.

If the tenant is in arrears

If the tenant is in arrears, we need evidence of the amount paid to the landlord - we would need to see a statement of amounts due and what has actually been paid. You can email this to our benefits team using the contact details on this page.

The team will check to see if there is a claim in payment, and change payment direct to the landlord. We will send a notification letter to both tenant and landlord to inform them of this change.

There are many reasons why someone cannot manage their money and paying the landlord may only be a short term arrangement. There are a number of local advice agencies that may be able to offer support.

Payment schedules

We pay landlords directly in four-week cycles. Below is our schedule for 2024/25.

Period payment covers from Period payment covers to Date payment will reach bank account
01 April 2024 28 April 2024 01 May 2024
29 April 2024 26 May 2024 29 May 2024
27 May 2024 23 June 2024 26 June 2024
24 June 2024 21 July 2025 24 July 2024
22 July 2024 18 August 2024 21 August 2024
19 August 2024 15 September 2024 18 September 2024
16 September 2024 13 October 2024 16 October 2024
14 October 2023 10 November 2024 13 November 2024
11 November 2024 08 December 2024 11 December 2024
09 December 2024 05 January 2025 08 January 2025
06 January 2025 02 February 2025 05 February 2025
03 February 2025 02 March 2025 05 March 2025
03 March 2025 30 March 2025 02 April 2025

We also provide the above table of payments to landlords for 2024/25 in Nepali.

We will send you a statement for each payment made, showing the amount of benefit and the name and address of the tenant.

If you would like us to email your schedule of payments, you can email or telephone us to ask for this.

If you are receiving housing benefit for more than one tenant, the statement will list the tenants separately. We recommend that you keep this statement for your records.

You will also receive a separate notification of housing benefit entitlement for each tenant whose housing benefit we are paying directly to you. This will show the date housing benefit entitlement started and the weekly amount granted. Your tenant receives a similar, but more detailed, notification.

Change of bank details

If you change your bank details, tell us as soon as possible in a letter, or email us using the contact details below.

Landlords' forum

We hold a landlords' forum once a year, to update on housing issues, new benefits legislation, current workloads and answer general questions on the housing benefit service.

The Rent Service

The Rent Service is now part of the Valuation Office Agency. Its work mainly centres on the private rented housing sector in England.

The main function of The Rent Service is to set LHA rates using market evidence gathered from the area and information submitted by landlords and letting agents.

Additional guidance

Changing the account your money is paid into - landlords

Contact us

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