Find out what we are doing to make our website as accessible as we can and where we have identified areas for improvement.

This statement covers our website at www.rushmoor.gov.uk 

The purpose of our website is to provide our customers with online services and information.  

We are committed to making our website as accessible as possible for people with visual, hearing, cognitive and motor impairments.  

You are able to: 

  • Change colours, contrast levels and fonts 
  • Zoom in up to 200% without the text spilling off the screen 
  • Navigate most of the website using just a keyboard 
  • Navigate most of the website using speech recognition software 
  • Navigate the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We have also made the website text as simple as possible to understand. 

The My Computer My Way  website has advice on making your device easier to use if you have a disability. 

How accessible the website is

Although we regularly test our online platform to the WCAG 2.1 guidelines to ensure it works on both desktop and mobile devices, currently there are some barriers that may prevent some access to the website, such as: 

  • On forms, changes to content are not updated for screen reader users 
  • On forms, radio buttons that form a natural group are not grouped programmatically 
  • Menu navigation buttons do not convey their state to users 
  • Some PDF documents are not fully accessible to screen reader software 

Feedback and contact information

If you need information on this website in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille: please contact us by: 

We will look into your request and get back to you within 10 working days. 

Reporting accessibility problems with this website  

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us by sending an email using the contact details on this page.   

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we reply, you can contact the Equality Advisory and Support Service

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Page content and design 

  • Heading order is illogical. This fails under 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA) 
  • Text cannot be resized without loss of content. This fails under 1.4.4 Resize text (Level AA)
  • Colour contrast on UI elements is insufficient for users with low vision. This fails under 1.4.11 Non-text Contrast (Level AA) 
  • Content becomes lost or obscured at low resolution or scrolling in 2 dimensions is required (reflow 320 x 256) This fails under 1.4.10 Reflow (Level AA)
  • Focus order is incorrect or illogical. This fails under 2.4.3 Focus Order (Level A) 
  • Code quality issues (parsing) mean that some of the content may not be accessible via software used by people with disabilities. This fails under 4.1.1 Parsing (Level A) 

Side menu

  • Keyboard access is possible but it's not intuitive. This fails under 2.1.1 Keyboard (Level A) 
  • Expanding controls need appropriate name, role and value. This fails under 4.1.2 Name, Role, Value (Level A)

Home Page

  • Text cannot be resized without loss of content. This fails under 1.4.4 Resize text (Level AA) 
  • Content becomes lost or obscured at low resolution or scrolling in 2 dimensions is required (reflow 320 x 256) This fails under 1.4.10 Reflow (Level AA) 

Accordions

  • Focus order is incorrect or illogical. This fails under 2.4.3 Focus Order (Level A) 

Forms

  • Fieldset and Legend are being used inappropriately. This fails under 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A) 
  • (HTML) Groups of related form fields are not grouped using Fieldset and Legend. This fails under 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A) 
  • (ARIA) Radio button choices are not grouped using ARIA radiogroup. This fails under 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A) 
  • Instructions for completing the form are marked up inappropriately. This fails under 1.3.1 Info and Relationships (Level A) and 3.3.2 Labels or Instructions (Level A) 
  • When a user submits a form and an error is detected, non-sighted users aren't aware of the error notification. This fails under 3.3.1 Error Identification (Level A), 3.3.3 Error Suggestion (Level AA) and 4.1.3 Status Messages (Level AA) 

Recycling directory

  • List markup is misused. This fails under 1.3.1 Info and Relationships (Level A) 
  • Labels for form fields are missing or are not accurate. This fails under 1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A) 
  • Dynamic changes or status updates are not being conveyed to assistive technologies. This fails under 1.3.3 Sensory Characteristics (Level A) and 4.1.3 Status Messages (Level AA) 

Find my bin collection day

  • Focus order is incorrect or illogical. This fails under 2.4.3 Focus Order (Level A)

Houses in multiple occupation list

  • Too much interactive content is grouped. This fails under 1.3.1 Info and Relationships (Level A)

What we are doing to improve accessibility

We are doing the following to improve the accessibility of our website: 

  • We did an external audit (with Dig Inclusion) to evaluate the state of our website in May 2022
  • We have had accessibility training to better understand existing accessibility issues that are present on our website
  • We have been making improvements to the accessibility of our website focusing on the issues raised in the external audit. In November we reviewed our progress and we resolved 11 out of 26 outstanding issues
  • There are 5 another accessibility issues to do with how our content management system creates forms. We have raised these issues with our supplier 
  • We are aiming to resolve the outstanding issues listed above by the end of March
  • When we publish new content, we will make sure all features meet accessibility standards. This includes making our new PDFs more accessible or using alternatives where we can

Preparation of this accessibility statement

We first prepared this accessibility statement on 9 May 2022. It was last reviewed in December 2022.

This website was last audited fully on 5 May 2022. The test was carried out by  Dig Inclusion Ltd (diginclusion.com).  

You can read the original accessibility test report on the DigInclusion website. 


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