Our joint CCTV system has 116 cameras that operate across town centres, parks and car parks in Rushmoor and Hart.

What we use our cameras for

  • To help reduce crime and promote public safety
  • To help the police and our officers respond to risks and incidents of crime and antisocial behaviour, and where possible prevent them from escalating
  • To provide evidence to help prosecute offenders
  • To help protect people and places
  • To provide reassurance to town centre visitors
  • To support local businesses to tackle crime and antisocial behaviour through the Pub Watch scheme

About our CCTV control room and service

We operate our CCTV service jointly with Hart District Council.

We have a state-of-the-art CCTV control centre at our council offices in Farnborough. All our operators are fully police and DBS checked and hold a Security Industry Authority (SIA) public spaces protection licence.

The cameras record 24 hours-a-day, seven-days-a-week - keeping an eye on Aldershot, Farnborough, Fleet, Yateley, Blackwater, Hook and Hartley Wintney.

You can find out more about how we operate in our CCTV code of practice.

Locations of our cameras

You will find details of the locations of our cameras on our CCTV maps:

Type of cameras used

Although all our cameras are standard for identification and evidence, we operate a mix of different camera types. Our operators can view and monitor all the cameras directly and the cameras record 24-hours-a-day, seven-days-a-week.

In some locations, we operate a small number of fixed, static cameras. Although we monitor and record from them, our operators cannot move or control these cameras, which are trained on a particular area of interest.

Most of our cameras are pan, tilt and zoom (PTZ) cameras and are capable of being directly controlled by our operators. PTZ cameras can also be programmed to cover and automatically rotate through a number of pre-set positions. We aim to cover as much area as possible when using pre-set camera positions, but because the cameras move regularly, it is possible for an incident to happen when a camera is pointing elsewhere.

CCTV footage

Footage from all our cameras is digitally recorded. We keep the footage for 31 days, after which it is automatically overwritten and is no longer available. The police and other agencies can ask for a copy of any footage we hold or to review it, particularly if an incident is reported to them. We may keep footage for longer if it is for an on-going investigation and has been officially requested in time.

Requesting CCTV footage

If you are involved in an incident, you can ask us if we have any CCTV footage of you.

You will need to fill insubject access request form and provide enough information for our operators to identify you. There is an administrative charge for this service.

Before you ask us, please check our maps to make sure there is a camera at the location you'd like us to check.

We consider subject access requests on a case-by-case basis. Access to footage will only be given in appropriate cases. This will depend on a number of factors such as the type of incident concerned, the footage held and our data protection obligations.

How we work with the police, our services and businesses

We work very closely with Hampshire and Surrey police.

The control room has a direct radio link to the Hampshire police control room, which allows us to guide officers directly to incidents as they happen.

Evidence from our cameras has helped the police in their investigations, leading to a large number of successful arrests and prosecutions.

We also work closely with other council services, for example advising our licensing teams of any possible breaches of closing times by licensed premises.

A Pub Watch scheme operates in Aldershot, Farnborough and Fleet. Our CCTV operators can help pubs to find offenders and often track them until the police arrive.

Personal CCTV

A leaflet is available, Personal CCTV, with all the information you need to know about having your own CCTV system and what to do if you have concerns about your neighbour's CCTV system.

Protecting personal information

You can find out more about the laws around protecting yours and other people's personal information on the following websites:

Contact us