What you can do to make sure you are prepared for flooding and how to sign up for flood warnings.

Being prepared for flooding

All residents are responsible for protecting their own property against flooding. For advice on preparing for flooding, please see the Environment Agency website.

Flood alerts from the Environment Agency

You can find out about the local weather warnings from the Environment Agency using the live widget below.

For real-time flood information you can also call the Environment Agency's Flood line 0345 988 1188 or call the text phone on 0345 602 6340.

Sign up to the Environment Agency Flood Alert Service

You can register with the Environment Agency's Floodline Warnings Direct service if your home or business is at risk of flooding.

Minimising health risks from flooding

Public Health England has published advice about how to minimise health risks from flooding.

These risks include serious injury from fast flowing water or hidden dangers under the water. They also have information on how to clean up your home safely after a flood.

Please visit the Public Health England flooding advice website for more information.

Damage to your home

If your home has been damaged by flooding and you need help finding somewhere to stay, please contact our housing options team using the contact details below.  If you need to contact us out-of-hours please call the number below.

If your home has been structurally damaged by flooding and you would like advice, please contact our building control team using the contact details below.

If you need to contact us out of normal working hours, please see our contacting us in an emergency page.

We have a limited number of sandbags that we can issue where there is an imminent threat of flooding inside your home. However, if your home or business is at risk of flooding you should take preventative action to protect your property. 

Contacting the council

Our customer services phone line 01252 398 399 is available from 9am to 5pm, Monday to Thursday, and 9am to 4.30pm on Fridays

Contacting us outside of our office hours

If you need to contact us in an emergency and it cannot wait until the next working day, you can use our emergency out-of-hours number: 01252 398 183. Please see the contacting us in an emergency page for more information.

Contact us

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