Noise nuisance

Advice on noise nuisance and what you can do about it.

We can help or advise you about noise, including:

  • Barking dogs
  • Building sites
  • Burglar and car alarms
  • Factories and noisy deliveries
  • Nightclubs and pubs
  • Noisy neighbours
  • Outdoor music events and parties
  • Shops and restaurants

About statutory noise nuisance

It is not easy to define statutory noise nuisance, but it could be described as an unreasonable interference with the enjoyment of your property. You must experience it regularly and it must continue for a period of time that makes it unreasonable.

We have no legal powers to deal with:

  • Aircraft noise
  • Noise from moving traffic

When noise becomes a problem

Neighbourhood noise

If you can, try to talk to the person causing the noise before you contact us.

Often, in the case of neighbourhood noise, neighbours are not aware that their noise is causing a problem, so talking to them can solve the problem easily.

If this does not work, you have several options:

  • Contact our Environmental Control team using the contact details on this page
  • Write to the person causing the noise.  You can also use our pdf icon diary sheets [10kb]. to give you a valuable record of the problem
  • Take your own legal action under Section 82 of the Environmental Protection Act 1990. If you are on a low income or benefits, you may be able to get help with legal advice through legal aid.

Noise from commercial premises

We will investigate complaints about noise from commercial premises. We provide this service during normal office hours. For details, contact us using the contact details on this page.

How to contact us in an emergency when our offices are closed

Our offices are closed

  • Monday to Thursday - 5pm to 8.30am
  • Friday 4.30pm to Monday 8.30am
  • Bank holidays

Contacting us out-of-office hours

For noise issues that cannot wait until the next working day, call our emergency out-of-hours number on 01252 398183. For more details, see our Contacting us in an emergency page.

Types of emergencies we deal with

  • Continually sounding car or house burglar alarms
  • Noise affecting a substantial number of residents
  • Significant drainage problems
  • Flooding - see our Flooding advice page for more information
  • Damage to council buildings that has made them insecure or unsafe
  • Substantial pest infestations
  • Dangerous buildings, trees and structures
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