How to contact us during office hours.

Changes to our opening hours

From Monday 3 April, we are changing our council office opening hours and customer service arrangements. 

Our council office reception will be open as normal from 9am to 2pm, Monday to Friday. Outside these hours, you will need to make an appointment if you want to speak to someone in person.

Our customer services' phone line will be open from 9am to 5pm, Monday to Thursday, and to 4.30pm on Fridays. If you are contacting our departments directly, there will be no changes to the current arrangements.

These changes will allow our customer services team to focus more on responding to online queries and requests and emails.

How to contact us


Phone: 01252 398 399

Our opening times

We are available by email or phone during our opening hours:

  • Monday to Thursday, 8.30am to 5pm
  • Friday, 8.30am to 4.30pm

In an emergency, please call our emergency out-of-hours number.

Contacting our services

Our customer services, benefits, business rates and council tax teams phone lines can get busy.

If possible, it would help if you could email us, rather than phone. You can use the following email addresses:

Please see our departments and management team page for other contact details.

Hampshire County Council looks after a number of services including household waste recycling centres, potholes and uneven surfaces, schools and adult social care.

Contact us

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