Our approach to parking enforcement

Car parks

We enforce parking restrictions in our own car parks.

Changes to on-street parking

All on-street parking, including parking charges and enforcement of parking restrictions, together with residents’ on-street parking areas, transferred from us to Hampshire County Council on 1 April.

If you have a query about on-street parking in Aldershot and Farnborough, you should contact Hampshire County Council.

How we issue parking fines

For all parking fines, we record the vehicle registration number, the vehicle make and colour, its location and the time and date it was found to be breaking a parking restriction. Each parking fine has a unique number.

For fines involving tickets and permits we record the ticket, badge or permit details.

We also record additional notes, such as conversations with drivers, observations about the nearest signs and the condition of the lines. Wherever possible, we take photographs of the vehicle, its parking position, and the windscreen and windows to show any tickets, badges or permits and to prove that the parking fine has been attached to the vehicle.

You can find more information about our approach to parking enforcement in our Policy guidance for the enforcement of penalty charge notices.

Fair collection and debt recovery

We have written a document to help explain how we are consistent when collecting the debts that are owed to us.

Our Fair collection and debt recovery policy includes information about collections for parking fines.