
Contact us
How to contact us during office hours or in an emergency, plus how to complain formally about a service we have provided.
Online
Our website will be able help you with many of the questions you may have, including about:
- Rubbish and recycling collections, missed and damaged bins
- Paying for and challenging parking fines
- Planning applications
- Housing and benefits
You can also report things to us and apply or pay for a service.
Hampshire County Council also look after a number of services to do with our roads, which include potholes and uneven road surfaces.
If you can't find what you're looking for, though, please try the 'search' box at the top of this page.
How to contact us
Contact us form
Email - customerservices@rushmoor.gov.uk
Phone - 01252 398399
Social media
Our opening times
- Monday to Thursday - 8.30am to 5pm
- Friday - 8.30am to 4.30pm
For issues that can't wait until the next working day, call our emergency out-of-hours number. For more details, see our Contacting us in an emergency page.
Find us
Rushmoor Borough Council
Council Offices
Farnborough Road
Farnborough
Hampshire GU14 7JU
Get directions to the council offices and where to park.
Making a formal complaint about our services
We are committed to providing you with the best possible service. However, we do recognise that at times, things can go wrong and you may want to complain formally.
On these occasions, we would ask you to follow our formal complaints procedure.
Contacts
Customer Services
customerservices@rushmoor.gov.uk
Tel: 01252 398399
View full details
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