Our transformation strategy describes how we use technology to change how we serve our customers.
We are working on our future strategy now, which includes these areas:
- Customer: How we help people access the services they need
- Digital: How we meet people’s expectations through modern cultures, processes, business models, and technology
- Technology: How we provide people with the tools they need to deliver services and outcomes
Our last strategy helped deliver these achievements:
- Maintained our compliance with the Public Sector Network
- Joined the Hampshire Public Services Network
- The Hampshire Superfast Broadband Initiative has expanded access to 97% of premises in the county
- 4G mobile network is established and the 5G mobile network is rolling out now
- Cybersecurity improvements that have been continuously reviewed and implemented
- Launching and upgrading our mobile app for reporting street cleanliness and safety problems
- Launched and integrated our rubbish and recycling digital services into our website
- Issued devices for mobile working environmental health, housing, and community safety teams
- Introduced a committee management system
- Supported more flexible working
- Located multiple public sector organisations at the council offices
- Service transformation under way
- Improved information management through the roll-out of OneDrive and SharePoint
- ICT environment managed, maintained, secured, and resourced
- Digital skills improved through dedicated training time and online resources. It is also part of the organisation development programme
- Engaged with the members development group on their digital skills
- Aldershot Digital Hub gained its first tenant in June 2022
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