Payments unavailable on Sunday morning (11 December)

Our payments supplier is carrying out essential maintenance on Sunday morning.

Our transformation strategy describes how we use technology to change how we serve our customers.

We are working on our future strategy now, which includes these areas:

  • Customer: How we help people access the services they need
  • Digital: How we meet people‚Äôs expectations through modern cultures, processes, business models, and technology
  • Technology: How we provide people with the tools they need to deliver services and outcomes

Our last strategy helped deliver these achievements:

  • Maintained our compliance with the Public Sector Network
  • Joined the Hampshire Public Services Network
  • The Hampshire Superfast Broadband Initiative has expanded access to 97% of premises in the county
  • 4G mobile network is established and the 5G mobile network is rolling out now
  • Cybersecurity improvements that have been continuously reviewed and implemented
  • Launching and upgrading our mobile app for reporting street cleanliness and safety problems
  • Launched and integrated our rubbish and recycling digital services into our website
  • Issued devices for mobile working environmental health, housing, and community safety teams
  • Introduced a committee management system
  • Supported more flexible working
  • Located multiple public sector organisations at the council offices
  • Service transformation under way
  • Improved information management through the roll-out of OneDrive and SharePoint
  • ICT environment managed, maintained, secured, and resourced
  • Digital skills improved through dedicated training time and online resources. It is also part of the organisation development programme
  • Engaged with the members development group on their digital skills
  • Aldershot Digital Hub gained its first tenant in June 2022

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