If you are part of a public sector organisation, you can fill in this form to tell us about someone who is likely to become homeless under your duty to refer.

What we must do for anyone who is at risk of becoming homeless

There is a requirement in the Homelessness Reduction Act 2017 under section 213B, for our housing services team to provide advice and assistance to anyone who is homeless or at risk of becoming homeless.

The advice we will we give under this law will be written advice, which may be in the form of a personalised housing plan.

For more information, please see our Homeless Referral Protocol (PDF).

Any public sector organisation can use this form to refer a customer who they think is likely to become homeless. There are also an number of organisations that have a duty to refer and these are listed below.

List of organisations with a duty to refer:

  • Prisons (public and private)
  • Youth offender institutions
  • Secure training centres
  • Secure colleges
  • Youth offending teams
  • Probation services (community rehabilitation companies and national probation service)
  • Jobcentre Plus
  • Accident and emergency services provided in a hospital
  • Urgent treatment centres (Urgent treatment centres include services locally designated as such, and all other providers of community and primary urgent care, including services locally designated as urgent care centres, minor injury units, minor injury services and walk in centres)
  • Hospitals in their capacity of providing in-patient treatment (Inpatient care means persons who are receiving medical or other treatment as inpatients (admitted patients) in a hospital)
  • Social service authorities
  • Other organisation

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