Privacy policy and cookies

This privacy notice tells you about information we obtain from visitors to our website,

Anonymous information

You can visit our website whenever you want, including to download forms or look at our pages, without providing us with any personal information about yourself.

We collect web statistics automatically about every visit to our site. We use this information to help us understand how our visitors use the website. This, in turn, helps us to improve it. The statistics are anonymous and cannot be linked back to an individual.

Most website servers collect this information every time you visit their site.

Collecting and using personally identifiable information

If you want to make use of specific online services that we provide,  we may ask you for personal information, such as your name, address, email address, or phone number. This is information that can identify you personally.

We work hard to maintain a secure environment and keep your personal data safe.  Security is a key part of our ICT strategy.  The systems and services that we use are continually reviewed and updated to support this.

Online payments are made within a secure payments system provided by Capita that protects your card details and personal information. Your name, address, email address, amount paid and payment type are only passed to the Council so we can update our records.

We will ask for no more personal information than is necessary, and will only use it to provide the information or service that you have asked for from either us or through a third party service provider.

We require all third party service providers to keep your details secure and only to use them to fulfil the request. We will not share personal information with any other outside bodies without your consent unless required to do so by law or in limited circumstances permitted by the Data Protection Act, such as where a criminal investigation is taking place.

We may also ask if you want to sign up for other services, such as to go onto a mailing list. You can decline, but if you are happy to do so, we will continue to give you the chance to opt out at a later date too.

Links to and from other websites

This privacy notice only applies to our website. We advise you to read the privacy notice on any linked websites if you want to understand how they collect and use any personal information. External websites include those listed below:

  • Capita
  • Hampshire Jobs
  • Homefinder
  • Planning Portal
  • Facebook
  • Twitter

Use of cookies

We need to ask your permission before our website sets cookies. For information about the cookies we use on our website and how to manage them, please see our Cookies page.

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    1. We use your views to improve our website. If you have a query about our services, please email

    1. We use your views to improve our website. If you have a query about our services, please email


Legal Services
Tel: 01252 398601
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Web team
Tel: 01252 398475
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