Love Rushmoor

Help us keep Aldershot and Farnborough clean and safe by using our Love Clean Streets mobile app to report problems while you're out and about.

About Love Rushmoor

Love Rushmoor is part of the Love Clean Streets app. Using this app makes it easier for you to report environmental issues, like littering, graffiti and dumped shopping trolleys, to us.

Simply download the Love Clean Streets app from the App Store or Google Play. The app will work on a smartphone/tablet with iOS 9+ or Android 4.4+ operating systems.

You'll need a valid email address to register, but then you can report problems to us on the go.

You can also use the app to track the progress of your report.

The cost of sending a report will be taken from your data allowance.

What you can report using the Love Clean Streets app

We will deal with the issue you report within office hours. These are 8.30am to 5pm, Monday to Thursday, and 8.30am to 4.30pm on Friday.

Love Rushmoor website

As well as the Love Clean Streets app, there is a Love Rushmoor website, where you can also report and track issues.

You can also use the website to see what other people have reported.

The website publishes the location and status details of the report but not the details of who reported it.

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Read about the information you send to us and what we will use it for
- 1. Identity of the Data Controller and contact details
  Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398399, via email to webteam@rushmoor.gov.uk or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at data.protection@rushmoor.gov.uk.
- 2. What we need your information for and the legal basis for it
  We need your personal information to be able to get back to you about your feedback on the website. This is so we can carry out our public tasks.
- 3. Use for any other purposes
  If we need to use your information for any other purpose, we will normally inform you before using it, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.
- 4. Will you pass my information to anyone else?
  We may share your information with other teams within the council such as Housing, Parking, Contracts and Planning in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.
  
  We may also pass information about you to third parties where required by law to do so.
- 5. How we will store and look after your information
  Your data will be held electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.
- 6. How long we will retain your information
  We will normally keep your details for a period of 3 years after you send them to us or for as long as we are required to do so by law, or in accordance with our operational requirements. For further information on our policy for retaining personal information, see our retention guidelines.
- 7. Your rights concerning your information
  The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.
  - The right to be informed
  - The right to restrict processing
  - The right of access
  - The right to data portability
  - The right to rectification
  - The right to object
  - Rights related to automated decision making, including profiling
  - The right to erasure
  Further details on these rights can be found on our website www.rushmoor.gov.uk/dataprotection
- 8. Right to complain to the Information Commissioner’s Office
  If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO).
  
  You will find details of how to do so on the ICO website at https://ico.org.uk or by phoning their helpline on 0303 123 1113.
- 9. Why we need your information and the consequences of not providing it
  We need your information to be able to get back to you about your feedback on the website. If you do not provide your details, we will not be able to contact you about your feedback.

External links

Contacts

Customer Services
customerservices@rushmoor.gov.uk
Tel: 01252 398399
View full details

Love Rushmoor

About Love Rushmoor

What you can report using the Love Clean Streets app

Love Rushmoor website

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