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- Cookies

Cookies

Information about how and why we use cookies on our websites and how you can manage them.

A rule from the EU means that we need to ask your permission before our website sets cookies. By continuing to browse the website you are agreeing to our use of cookies.

What a cookie is

A cookie is a small text file stored by your browser when you visit a website. Cookies store information about you on your computer so that when you go back to a website again, the browser will 'remember' your preferences, for example login details or personalised settings.

Most major websites use cookies, as they can help improve user experience.

To find out more about cookies please visit the Information Commissioner´s Office website.

Cookies we use

There are two different types of cookies set when you visit our website:

Session cookies set by this website or by third-party websites

These are cookies that are deleted when you close your browser. They do not contain personal information, and cannot be used to identify you.

Persistent cookies set by this website or by third party websites

These cookies remain on your computer when you close your browser. They help us identify you as a unique visitor (by storing a randomly generated number) and help your browser remember preferences when returning to our websites. They also help us find out more about how people use our websites, which helps us to improve user experience.

Cookies we use on our website

Content management system:

Name of cookie	How long it lasts	Sessional or persistent	What it does
ASP.NET_SessionId	Until you close your browser	Sessional	This cookie is essential to be able to use our website. It is created as soon as you visit our website, and stores a unique identifier for your session. This session cookie is stored in temporary memory and is erased when you close your web browser
clientvars	Until you close your browser	Sessional	This cookie is used by our content management system and is essential to be able to use our website. It is created as soon as you visit our website, and stores a unique identifier for your session. This session cookie is stored in temporary memory and is erased when you close your web browser.
mode	Three months	Persistent	This cookie is used by our content management system and is used to remember your preferences.

Setting the text size of our web pages:

Name of cookie	How long it lasts	Sessional or persistent	What it does
TEXT_SIZE	More than one year	Persistent	Keeps track of text size for the site if the user has selected a larger or smaller option. This cookie will persist so that the chosen text size is remembered for future visits.

Rubbish and recycling collection day feature:

Name of cookie	How long it lasts	Sessional or persistent	What it does
uprn	30 days	Persistent	This cookie is used by our rubbish and recycling collection day search. It is created after a visitor selects their property from an address search. The cookie will persist so that property-specific rubbish and recycling collection dates can be displayed automatically the next time you visit the website.

Council tax account application:

Name of cookie	How long it lasts	Sessional or persistent	What it does
.AspNet.ApplicationCookie, HASH_.AspNet.ApplicationCookie	Without 'remember me' selected, the cookie is deleted when you close your browser	Sessional	Used to keep track of your session on the server.
.AspNet.ApplicationCookie, HASH_.AspNet.ApplicationCookie	With 'remember me' selected, the cookie is deleted after 15 days	Persistent	Used to keep track of your session on the server.
__RequestVerificationToken, HASH__RequestVerificationToken	Until you close your browser	Sessional	Helps us increase the security of the application in case of cross-site request forgery attacks.

Statistics (Google Analytics):

Name of cookie	How long it lasts	Sessional or persistent	What it does
__utma	Two years	Persistent	A cookie is set when a visitor first comes to the site and keeps track of the number of visits they make.
__utmb	30 mins	Sessional	Records the time when a visitor enters a site and expires at the end of the session.
__utmc	Until you close your browser	Sessional	Records the time when a visitor leaves a site.
__utmz	Six months	Persistent	Keeps track of where the visitor came from, what search engine was used, what link was clicked and what keyword was used.

Blocking cookies

We do not recommend that you block or delete cookies from our website as parts of our websites may not work properly, and you may find them more difficult to use.

However, most web browsers allow you to block, manage or delete cookies through the browser settings. To find out how to do this, visit the All about cookies or use your browser's 'Help' guide.

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1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.
2. Any optional comments (maximum 500 characters)
1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.
2. First name *
3. Last name *
4. Email address *
5. Please provide any additional comments (maximum 500 characters) *

Read about the information you send to us and what we will use it for
- 1. Identity of the Data Controller and contact details
  Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398399, via email to webteam@rushmoor.gov.uk or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at data.protection@rushmoor.gov.uk.
- 2. What we need your information for and the legal basis for it
  We need your personal information to be able to get back to you about your feedback on the website. This is so we can carry out our public tasks.
- 3. Use for any other purposes
  If we need to use your information for any other purpose, we will normally inform you before using it, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.
- 4. Will you pass my information to anyone else?
  We may share your information with other teams within the council such as Housing, Parking, Contracts and Planning in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.
  
  We may also pass information about you to third parties where required by law to do so.
- 5. How we will store and look after your information
  Your data will be held electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.
- 6. How long we will retain your information
  We will normally keep your details for a period of 3 years after you send them to us or for as long as we are required to do so by law, or in accordance with our operational requirements. For further information on our policy for retaining personal information, see our retention guidelines.
- 7. Your rights concerning your information
  The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.
  - The right to be informed
  - The right to restrict processing
  - The right of access
  - The right to data portability
  - The right to rectification
  - The right to object
  - Rights related to automated decision making, including profiling
  - The right to erasure
  Further details on these rights can be found on our website www.rushmoor.gov.uk/dataprotection
- 8. Right to complain to the Information Commissioner’s Office
  If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO).
  
  You will find details of how to do so on the ICO website at https://ico.org.uk or by phoning their helpline on 0303 123 1113.
- 9. Why we need your information and the consequences of not providing it
  We need your information to be able to get back to you about your feedback on the website. If you do not provide your details, we will not be able to contact you about your feedback.

External links

Contacts

Web team
webteam@rushmoor.gov.uk
Tel: 01252 398475
View full details