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Freedom of Information

Find out about your rights under the Freedom of Information Act.

Information we hold

View the information we hold that is available for you to see.

Have a look this information before you make a formal request for information, you may well find your answer.

Information requests

If you can't find the information you require, read about how to make an information request and we will do what we can to help you.

If the information that you are looking for relates to the environment, it is handled under the Environmental Information Regulations rather than the Freedom of Information Act. Further information can be found on the Information Commissioner's website.

There are some differences in the way we handle disclosure of information under these two pieces of legislation. We will handle your request under the appropriate legislation regardless of the label you give to it.

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1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.
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Read about the information you send to us and what we will use it for
- 1. Identity of the Data Controller and contact details
  Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398399, via email to webteam@rushmoor.gov.uk or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at data.protection@rushmoor.gov.uk.
- 2. What we need your information for and the legal basis for it
  We need your personal information to be able to get back to you about your feedback on the website. This is so we can carry out our public tasks.
- 3. Use for any other purposes
  If we need to use your information for any other purpose, we will normally inform you before using it, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.
- 4. Will you pass my information to anyone else?
  We may share your information with other teams within the council such as Housing, Parking, Contracts and Planning in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.
  
  We may also pass information about you to third parties where required by law to do so.
- 5. How we will store and look after your information
  Your data will be held electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.
- 6. How long we will retain your information
  We will normally keep your details for a period of 3 years after you send them to us or for as long as we are required to do so by law, or in accordance with our operational requirements. For further information on our policy for retaining personal information, see our retention guidelines.
- 7. Your rights concerning your information
  The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.
  - The right to be informed
  - The right to restrict processing
  - The right of access
  - The right to data portability
  - The right to rectification
  - The right to object
  - Rights related to automated decision making, including profiling
  - The right to erasure
  Further details on these rights can be found on our website www.rushmoor.gov.uk/dataprotection
- 8. Right to complain to the Information Commissioner’s Office
  If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO).
  
  You will find details of how to do so on the ICO website at https://ico.org.uk or by phoning their helpline on 0303 123 1113.
- 9. Why we need your information and the consequences of not providing it
  We need your information to be able to get back to you about your feedback on the website. If you do not provide your details, we will not be able to contact you about your feedback.

External links

Contacts

Freedom of information and data protection
foi@rushmoor.gov.uk
Tel: 01252 398603
Fax: 01252 398081
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