Electoral canvass 2025

We will be carrying out this exercise between July and October 2025. Every household will receive some form of communication from us.

How the checking process works

Data from the electoral roll is matched with government records as a confirmation of valid electors.

If everything matches for your household, and we have your email address, you should receive an email in mid-July (from rushmoor.borough.council@notifications.service.gov.uk) asking you to check and confirm that the information we have is correct through an automated service.

We use a third-party website for this service. The link in the email will be to www.householdresponse.com/rushmoor and not our usual rushmoor.gov.uk website.

Along with the link, your email will include your two-part security codes.

If you take action on this email, we can save money by not needing to post out further forms.

If you receive a letter

From 22 August, remaining households will receive a letter for properties where everyone in the household matched with government records. Anyone already registered at the address will be listed on the form and if everything on the letter is correct you won't need to do anything else.

If you need to tell us about a change, follow the instructions on the letter to make the changes.

Where one person or more in the household did not match the records held, the letter will ask for further information. Someone in the household must respond to this letter. 

Confirming or updating your information is quick and simple. It will mean that you will continue to be registered and you won't lose your right to vote.

The easiest and safest way is by going online, this only takes a few minutes. You can do this at www.householdresponse.com/rushmoor using the security codes in the letter.

Adding new people to your household (2-part process)

If anyone new is added, each person will need to register individually. They can do this on the GOV.UK register to vote website. They will need their national insurance number to complete the process.

It is very important that if your letter asks you to respond that you do it as quickly as possible. This means:

• It will save money for your council by us not having to print and send required reminders
• We will not have to send out a canvasser (which the law requires us to do for non-responders) to your property

Making a change to open register preferences for others in your household

If you are the person completing the online enquiry, you can make changes to your preferences and decide if you want your information to be included in the open register.

The security codes can only be used once, so anyone else who wants to make changes to their open register option can do so online:

I am aged 76 and over

If you need to inform us that you are now aged 76 or over, so cannot be called for jury service, you can do so using our form below.

Cancel your postal or proxy votes

If you have a postal or proxy vote and decide you want to cancel it, you can do so using our form below.

To arrange to vote by post or by proxy (someone voting on your behalf at your polling station) go to our voting by post or voting by proxy page.

Postal vote reapplication

If you already have a postal vote and applied before 31 October 2023, your postal vote is due to expire on 31 January 2026. 

We are contacting everyone who registered to vote by post before 31 October 2023, asking you to renew now. This is to give you time to re-apply for your postal vote and it will help us process all the renewals efficiently.

If you would like to renew your postal vote, please use the GOV.UK apply for a postal vote service.

For further information on the postal vote renewal requirements, please visit our renew your postal vote page.

The 2026 electoral register

We will produce a full and a public version of the electoral register on 1 December 2025.

See our electoral and open register page for more details.

Privacy notice

Read about the information you send to us and what we will use it for in our electoral canvass privacy notice.