You may be able to get help with your heating and other bills.
Help with your heating bills
Free energy advice telephone clinic
Confidential advice and support on how to help reduce your energy bills and use energy safely and efficiently in your home. Delivered by Citizens Advice Rushmoor on behalf of Prospect Estate Big Local (PEBL).
Wednesdays and Thursdays, 10am to 1.30pm.
If you are unable to access the clinic during these hours, please leave a message or send an email to arrange a callback.
Tel: 0808 175 3559
Email: energy@carushmoor.org.uk
Help from your gas or electricity supplier
Some energy companies have support funds and hardship grants available for customers who are struggling.
If you're in debt to your energy supplier, you may be able to get a grant to help pay it off.
They can also offer you advice.
The following suppliers offer support schemes:
- British Gas – also open to non-British Gas customers
- Bulb Energy Fund
- EDF Energy
- Eon Next
- Octopus Energy
- Ovo Energy
- Scottish Power
- Shell Energy
Government schemes
- Winter fuel payment, including pensioner-cost-of-living payment
- Warm Home Discount Scheme
- Cost of living payment - an extra payment if you are entitled to certain benefits or tax credits
- Energy support discount scheme - all households with an electricity supply should get this £400 discount automatically
- Cold weather payment - if you get certain benefits or support with mortgage interest, you may get an extra payment in cold weather
Energy bills support scheme discount
Nearly all households in England should have received a £400 energy bill discount in autumn 2022. The discount was applied to your monthly household electricity bill for 6 months.
We are not responsible for looking after this scheme. If you have not yet received your discount, please contact your energy supplier.
There are 2 other schemes available from the government to help you with your energy bills, if you have not received this money already.
Energy bills support scheme - alternative funding
If you live in a home with no electricity meter or do not pay your energy supplier directly, you may qualify for a £400 payment. This could be because you live:
- In a park home
- On a houseboat
- In a mobile home
- On a farm
- Off the electricity grid
If you live in a care home or supported accommodation and pay for some part of your care fees, you may also qualify for this payment.
The scheme will close on 31 May.
If you do not have online access, you can also apply using the government contact centre phone number: 0808 175 3287.
If you pay for your energy through someone else
You may get some of the support for this scheme, if you pay your energy costs through someone else. For example this could be that you pay for your energy through the manager of a park or mobile home.
The manager or landlord must pass on the benefit to you in a fair and reasonable way. This is called the ‘pass-through requirement’ for energy price support. Please see the government's guide to pass-through payments.
Alternative fuel payment
There is also a payment of £200 if you do not heat your home with gas, but use one of the following fuels:
- Oil
- Solid fuel
- Biomass
- Bottled gas
This scheme starts from 6 March. When you can apply, you should visit the government's web pages on alternative fuels for heating.
If you qualify for this payment, the government will share your payment details with us to confirm your home address and then make the payment.
We will update this web page with more details on the scheme, when the government has released them.
Please visit the GOV.UK - Energy Bills Support Scheme discount web pages for more information about any of the above government schemes.
Help with your council tax bill and benefits
If you're on a low income, you may be able to get help with your council tax bill. To find out more, see our Council tax support pages.
Our Claiming support and benefits section has information on what benefits are available and how to claim them.
Help for veterans
The Royal British Legion offers means-tested grants of up to £200 a month for a year for veterans and their families.
The cost of living grants can help towards everyday essentials like kitchen appliances, clothes, and energy costs.
You can apply for a grant online or call 0808 802 8080.
Help for parents
All schools in Aldershot and Farnborough have additional funding to support families in need. Please contact your local school.
Making your home more energy efficient
There are a number of schemes and grants available to help make your home more energy efficient. For more details, see our energy efficiency in homes page.
The Energy Saving Trust also has quick tips to save energy at home and a guide to staying warm and saving money on its website.
Getting advice and support
There are lots of organisations that can help you with advice and support. Please see our Helpful advice and support page for more details.
Contact us