How we are aiming to become a modern, customer-focused organisation with accessible, efficient, and cost-effective services.

Transformation plan

We are designing a new transformation and improvement plan for the next two to three years to prepare us for the transition to a new unitary authority as part of local government reorganisation

Productivity plan

The government asked us to produce a productivity plan to describe how we are:

  • Transforming how we design and deliver services to make better use of resources
  • Taking advantage of technology and data to improve decision making, service design and use of resources
  • Planning to reduce wasteful spend

They also asked us to share the barriers preventing progress that the Government can help reduce or remove.


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Transformation and Digital


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