How to contact us during office hours.
How to contact us
Email: customerservices@rushmoor.gov.uk
Phone: 01252 398 399
Our opening times
Our customer services phone line is usually open:
- Monday to Thursday, 9am to 5pm
- Friday, 9am to 4.30pm
Our offices are open:
- Monday to Friday, 9am to 2pm.
In an emergency, please call our emergency out-of-hours number.
Christmas and new year opening times
Our customer services team will be available, as normal, until 3pm on Christmas Eve. After that, we have some changes to our opening hours.
| Dates and times | Availability |
|---|---|
| Until 3pm on Wednesday 24 December | Offices open from 9am to 2pm. Phone lines open from 9am to 3pm |
| Christmas Day - Thursday 25 December | Closed for bank holiday |
| Boxing Day - Friday 26 December | Closed for bank holiday |
Week starting Monday 29 December
| Dates and times | Availability |
|---|---|
| Monday 29 December | Normal opening times: Offices open from 9am to 2pm. Phone lines open from 9am to 5pm |
| Tuesday 30 December | Normal opening times: Offices open from 9am to 2pm Phone lines open from 9am to 5pm |
| Wednesday 31 December | Normal opening times: Offices open from 9am to 2pm Phone lines open from 9am to 5pm |
| New Year's Day - Thursday 1 January | Closed for bank holiday |
| Friday 2 January | Offices closed. Phone lines open from 9am to 4.30pm |
We will then be open as normal, from 9am on Monday 5 January.
Contacting our services
Our customer services, benefits, business rates and council tax teams phone lines can get busy.
If possible, it would help if you could email us, rather than phone. You can use the following email addresses:
- Customer services: customerservices@rushmoor.gov.uk
- Benefits: benefits@rushmoor.gov.uk
- Business rates: businessrates@rushmoor.gov.uk
- Council tax: localtax@rushmoor.gov.uk
Please see our departments and management team page for other contact details.
Hampshire County Council looks after a number of services including household waste recycling centres, potholes and uneven surfaces, schools and adult social care.
Contact us