Animal boarding establishment licence

To run a boarding establishment for cats or dogs, you need a licence from us.

This includes residential properties providing home boarding, including day care.

The Animal Boarding Establishments Act 1963 regulates this licence.

You may need to get planning permission. Contact Planning using the details on this page.

How to apply for a licence

You can apply online for a new or renewed licence using the GOV.UK website.  You can also apply to make changes to your licence.

Apply for a new animal boarding licence This link opens in a new browser window

Renew your animal boarding licence This link opens in a new browser window

Make a change to your animal boarding licence This link opens in a new browser window

To do this you will need to use Adobe Reader 8.1 or above.  Download the latest version of Adobe Reader.

Licences run from 1 January until 31 December. You must renew your licence by 31 December each year. 

Cost of a licence

  • New animal boarding establishment licence £242
  • Renewed animal boarding establishment licence £143

Inspections and assessment

Before we issue the licence, we will inspect your premises. We may carry out further inspections during the year to check you are meeting the conditions of the licence.

What happens after we receive your application

  • We aim to respond to your application within three working days
  • We aim to decide your application within 28 days
  • Don't assume the licence has been granted if you haven't heard from us for a month. Check with us first.

How to appeal our decision

If we refused your application, contact us to see if we can sort out the problem.

You can appeal to the local magistrates' court.

You can also appeal to the local magistrates' court against a condition attached to the licence.

Customer complaints

If you have a complaint against a trader, we advise you contact them by letter (with proof of delivery).

If that fails and you are in the UK, the Citizens Advice will give you advice. For outside the UK, contact the UK European Consumer Centre.

If you have concerns about an animal boarding establishment, contact the Pollution Team using the details on this page.

Register of animal boarding establishments

We do not hold a register of animal boarding establishments.  Please contact us to find out if an animal boarding establishment has a licence.

 
Did you find what you were looking for?Did you find what you were looking for?
  1.  
  2.  
    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

 

A - Z of Council Services