CCTV

Our CCTV system has 68 cameras that operate across town centres, parks and car parks in Rushmoor.

What we use our cameras for

To help reduce crime and promote public safety
To help the police and our officers respond to risks and incidents of crime and antisocial behaviour, and where possible prevent them from escalating
To provide evidence to help prosecute offenders
To help protect people and places
To provide reassurance to town centre visitors
To support local businesses to tackle crime and antisocial behaviour through the Pub Watch scheme

About our CCTV control room and service

The images from the cameras are transmitted to the Safer Runnymede Control Centre in Addlestone, which provides 24/7 monitoring. All control centre operators are fully police and DBS checked and hold a Security Industry Authority (SIA) public spaces protection licence.

The cameras record 24 hours-a-day, seven-days-a-week – and provide coverage for Aldershot, Farnborough and North Camp.

The Safer Runnymede CCTV code of practice provides more information on how they operate CCTV cameras on our behalf.

Locations of our cameras

You can find details of the locations of our cameras on our CCTV maps.

Aldershot CCTV locations

Farnborough CCTV locations

Type of cameras used

Although all our cameras are standard for identification and evidence, we operate a mix of different camera types. The operators can view and monitor all the cameras directly and the cameras record 24-hours-a-day, seven-days-a-week.

In some locations, we have a few fixed, static cameras. Although we monitor and record from them, operators cannot move or control these cameras, which are trained on a particular area of interest.

Most of our cameras are pan, tilt and zoom (PTZ) cameras and can be directly controlled by our operators. These cameras can also be programmed to cover and automatically rotate through a number of pre-set positions. We aim to cover as much area as possible when using pre-set camera positions, but because the cameras move regularly, it is possible for an incident to happen when a camera is pointing elsewhere.

CCTV footage

Footage from all our cameras is digitally recorded. Footage is kept for 31 days, after which it is automatically overwritten and is no longer available.

The police and other agencies can ask for a copy of any footage held or to review it, particularly if an incident is reported to them. Footage may be kept for longer if it is for an ongoing investigation and has been officially requested in time.

Footage you can request

You can request footage of yourself only and we cannot release any footage containing a third party.

All requests about road traffic incidents for insurance purposes, or any police incident need to come direct from the insurance company or police.

How to request CCTV footage

Before you ask us, please check our maps to make sure there is a camera at the location you'd like us to check.

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the footage. This can be by us providing copies of documents or by inviting you to view the footage in person at the offices, if appropriate.

We will not charge a fee to access your information.

To access your information or footage, you will need to complete a subject access request form and email it to us at communitysafety@rushmoor.gov.uk.

Before completing the form, please review our CCTV privacy notice.

How we work with the police, our services and businesses

We work very closely with Hampshire and Surrey police.

The control centre has a direct radio link to the Hampshire police control room, which allows operators to guide officers directly to incidents as they happen.

Evidence from our cameras has helped the police in their investigations, leading to many successful arrests and prosecutions.

We also work closely with other council services, for example advising our licensing teams of any possible breaches of closing times by licensed premises.

A Pub Watch scheme operates in Aldershot. Our CCTV operators can help pubs to find offenders and often track them until the police arrive.

Personal CCTV

We have written a guide to personal CCTV, which has all the information you need to know about having your own CCTV system and what to do if you have concerns about your neighbour's CCTV system.

Protecting personal information

You can find out more about the laws around protecting yours and other people's personal information on the following websites: