Accessibility statement

This statement covers our website at www.rushmoor.gov.uk.

The purpose of our website is to provide our customers with online services and information.  

We are committed to making our website as accessible as possible for people with visual, hearing, cognitive and motor impairments.  

You are able to: 

• Change colours, contrast levels and fonts 
• Zoom in up to 200% without the text spilling off the screen 
• Navigate most of the website using just a keyboard 
• Navigate most of the website using speech recognition software 
• Navigate the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We have also made the website text as simple as possible to understand. 

The My Computer My Way  website has advice on making your device easier to use if you have a disability. 

How accessible the website is

Although we regularly test our online platform to the WCAG 2.1 guidelines to ensure it works on both desktop and mobile devices, currently there are some barriers that may prevent some access to the website, such as: 

• On forms, changes to content are not updated for screen reader users 
• On forms, radio buttons that form a natural group are not grouped programmatically 
• Some PDF documents are not fully accessible to screen reader software 

Feedback and contact information

If you need information on this website in an alternative format, such as accessible PDF, large print, easy read, audio recording or braille: please contact us by: 

• Email: customerservices@rushmoor.gov.uk  
• Phone: 01252 398399 

We will look into your request and get back to you within 10 working days. 

Reporting accessibility problems with this website  

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us by sending an email using the contact details on this page.   

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we reply, you can contact the Equality Advisory and Support Service. 

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Page content and design 

• Heading order is illogical. This fails under 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA) 
• Colour contrast on UI elements is insufficient for users with low vision. This fails under 1.4.11 Non-text Contrast (Level AA) 
• Code quality issues (parsing) mean that some of the content may not be accessible via software used by people with disabilities. This fails under 4.1.1 Parsing (Level A)

Forms

• Fieldset and Legend are being used inappropriately. This fails under 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A) 
• (HTML) Groups of related form fields are not grouped using Fieldset and Legend. This fails under 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A) 
• (ARIA) Radio button choices are not grouped using ARIA radiogroup. This fails under 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A) 
• Instructions for completing the form are marked up inappropriately. This fails under 1.3.1 Info and Relationships (Level A) and 3.3.2 Labels or Instructions (Level A) 
• When a user submits a form and an error is detected, non-sighted users aren't aware of the error notification. This fails under 3.3.1 Error Identification (Level A), 3.3.3 Error Suggestion (Level AA) and 4.1.3 Status Messages (Level AA)

Find my bin collection day

• Focus order is incorrect or illogical. This fails under 2.4.3 Focus Order (Level A)

Houses in multiple occupation list

• Too much interactive content is grouped. This fails under 1.3.1 Info and Relationships (Level A)

What we are doing to improve accessibility

We are doing the following to improve the accessibility of our website: 

• We did an external audit (with Dig Inclusion) to evaluate the state of our website in May 2022 
• We have had accessibility training to better understand existing accessibility issues that are present on our website 
• We have been making improvements to the accessibility of our website focusing on the issues raised in the external audit. In April we reviewed our progress and we have resolved 21 out of 26 outstanding issues 
• There are 5 another accessibility issues to do with how our content management system creates forms. We have raised these issues with our supplier  
• We are working though the remaining issues and are aiming to resolve them as soon as we can. Some accessibility issues will be fixed in our next deployment (scheduled for April) 
• When we publish new content, we will make sure all features meet accessibility standards. This includes making our new PDFs more accessible or using alternatives where we can 
• Since October, we have been working through a backlog of PDFs (approximately 750) that need to be improved for accessibility. We have completed 60% of this work and we continue to improve the PDFs and use alternatives where we can

Preparation of this accessibility statement

We first prepared this accessibility statement on 9 May 2022. It was last reviewed in April 2024.

This website was last audited fully on 5 May 2022. The test was carried out by  Dig Inclusion Ltd (diginclusion.com).