Apply for a test and trace support payment

 
  1. If you have been contacted by NHS Test and Trace and have been told to self-isolate, you may be entitled to financial support.

    Please read our test and trace support payment web page for more information.

    This application is for one person only. If you would like to make more applications for people within the same household, please complete this form again.

    Before you begin your application

    Please ensure that you have the following information available, before starting your application:

    • National insurance number
    • Your 8-character NHS Test and Trace Account ID
    • Your most recent bank statement, wage slip or proof of self-employment
  2. Privacy notice

    • Read about the information you send to us and what we will use it for
      • On 28 September 2020, the Government passed into law a national Test and Trace Support scheme. From 12 October, a one-off payment of £500 or access to a discretionary fund will be available for eligible individuals.

        If you apply, we will need to process your personal data to assess whether you are eligible to receive financial support, and if so, to provide a payment to you. This privacy notice sets out what personal data we will use, how we will use it, and why we need to, when an applicant applies for this support.

        Data Controller

        The Department of Health and Social Care (DHSC) has commissioned NHS Test and Trace on behalf of the government and is the data controller for the purposes of providing Test and Trace data to us.

        We are the data controller for the purposes of assessing eligibility, administering and making payments under the Test and Trace Support scheme.

        Please read the DHSC Test and Trace Support Payment scheme privacy notice for more information.

        New package to support self-isolation

        If you have been told by the NHS to self-isolate, either because you have tested positive for COVID-19 or you have been in contact with someone who has tested positive, you may be entitled to some financial support during your self-isolation period.

        What are Self-Isolation Payments?

        People who are eligible will receive:

        A £500 one-off Test and Trace Support payment or provision from the discretionary fund to remain at home to help stop the spread of the virus.

        Categories of personal data we collect and process

        We collect and process the personal data that you provide to us when completing your application for a self-isolation support payment, which may include:

        - Full name
        - Full residential address
        - Email address
        - Mobile telephone number
        - Home telephone number
        - Proxy applicant details (as above where you may nominate someone else to complete this application on your behalf)
        - Employer name and address
        - NHS notification number (the unique reference you will be given by NHS Test and Trace Service to self-isolate)
        - Bank account details
        - Your National Insurance Number
        - Proof of self-employment e.g. recent business bank statement (within the last two months), most recent set of accounts or evidence of self-assessment

        Source and categories of personal data

        We will obtain data from the NHS Test and Trace Service to confirm that you have either tested positive for COVID-19 or you have been in close contact with someone who has tested positive for COVID-19. As this data is related to your health it is referred to as ‘special category data’.

        You or your nominated representative will also provide us with additional personal data in relation to your application for a Self-Isolation Payment.

        What we use your personal data for

        We will carry out checks with the NHS Test and Trace Service and the Department for Work and Pensions (DWP), for verification purposes, Her Majesty’s Revenue and Customs (HMRC), for tax and National Insurance purposes, and potentially with your employer in validating your application.

        Information relating to your application will also be sent to the DHSC to help understand public health implications, allow us to carry out anti-fraud checks and determine how well the scheme is performing.

        To help validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your support payment is paid to the correct bank account and to help prevent fraudulent use of support payments. This is not a credit check and won't impact your credit rating. For more information on how TransUnion may use your data, please visit the privacy centre pages of the TransUnion website.

        We will not share this data with any other organisations or individuals outside of the council for any other purpose.

        We will provide information to HMRC in relation to any payments we make because Self-Isolation Payments are subject to tax and National Insurance contributions. If you are self-employed, you will need to declare the payment on your self-assessment tax return.

        Our lawful basis for processing the personal data

        We must have a legal basis to process your personal data. Our lawful basis in the processing that we’ll undertake in assessing your eligibility for, and in making any self-isolation payment to you, is based on a legal obligation.

        Where we use personal information to confirm that someone is eligible for a self-isolation payment, the sections of the law that apply are:

        - GDPR Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

        - GDPR Article 9(2)(i) – processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of healthcare

        - Data Protection Act 2018 Schedule 1 Part 1 (2) - health or social care purposes

        Separately, we have special permission from the Secretary of State for Health and Social Care to use confidential patient information without people’s consent for the purposes of diagnosing, recognising trends, controlling and preventing, and monitoring and managing communicable diseases and other risks to public health. This is known as a ‘section 251’ approval and includes, for example, using your test results if you test positive for COVID-19 to start the contact-tracing process.

        The part of the law that applies here is section 251 of the National Health Service Act 2006 and Regulation 3 of the associated Health Service (Control of Patient Information) Regulations 2002.

        You can find more information on this via the NHS Contact Tracing Privacy Notice.

        Data Processors and other recipients of your data

        These are the recipients with which your personal data is shared:

        Her Majesty’s Revenue and Customs (HMRC) for tax and National insurance purposes;

        Your employer for verification checks purposes;

        International Data Transfers and Storage

        We will not transfer your data outside the UK

        Personal data disposal and retention

        We will only keep your personal data for as long as it is needed for the purposes of the COVID-19 emergency, and for audit and payment purposes.

        Cookies

        Cookies are small text files that are placed on your browser. To see how we use cookies, please visit this link: www.rushmoor.gov.uk/cookies

        Your rights as a data subject

        By law, you have several rights as a data subject, and this does not take away or reduce these rights. Your rights under the EU General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018 applies.

        All information is processed in accordance with our data protection policy: www.rushmoor.gov.uk/dataprotection

        These rights are:

        1. Your right to get copies of your information – you have the right to ask for a copy of any information about you that is used.

        2. Your right to get your information corrected – you have the right to ask for any information held about you that you think is inaccurate, to be corrected

        3. Your right to limit how your information is used – you have the right to ask for any of the information held about you to be restricted, for example, if you think inaccurate information is being used.

        4. Your right to object to your information being used – you can ask for any information held about you to not be used. However, this is not an absolute right, and we may need to continue using your information, and we will tell you if this is the case.

        5. Your right to get information deleted – this is not an absolute right, and we may need to continue to use your information, and we will tell you if this is the case.

        If you are unhappy or wish to complain about how your personal data is used as part of this programme, you should contact us in the first instance. If you are still not satisfied, you can complain to the Information Commissioners Office. Their website address is www.ico.org.uk and their postal address is:

        Information Commissioner's Office
        Wycliffe House
        Water Lane
        Wilmslow
        Cheshire
        SK9 5AF

        Security

        We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. We have written procedures and policies which are regularly audited, and the audits are reviewed at senior level.

        Data Protection Officer

        Catriona Herbert – data.protection@rushmoor.gov.uk

        Automated decision making or profiling

        No decision will be made about you solely based on automated decision making (where a decision is taken about you using an electronic system without human involvement) which has a significant impact on you.

        Changes to our policy

        We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on our website.

        This privacy notice was last updated on 21 February 2021.

  3. Label
    1. Type of application

    2. Why are you making this application? *
  4. Label
    1. NHS Test and Trace

    2. Have you been contacted by NHS Test and Trace and have been told to self-isolate on or after 28 September 2020?*
    3. Unfortunately, you do not meet the criteria for this scheme, as you must have been contacted by the NHS Test and Trace service.

    4. With your application you will need to provide us with evidence of your NHS Test and Trace Account ID. For example this can be a screenshot of your notification from NHS Test and Trace.

      You can send this to us now or email it to us later.

    5. Can you upload evidence of your NHS Test and Trace Account ID now?*
    6. The maximum file size is 2MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
  5. About the child
    1. About the child

    2. Has the school or college provided you with an Education, Health and Care Plan that you can upload?*
    3. The maximum file size is 1MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
    4. With your application you will need to provide evidence of your child’s eight-digit NHS Test and Trace ID number or evidence from their school/college saying they need to self-isolate.

      You can send this to us now or email it to us later.

    5. Can you upload this evidence from the school or college?*
    6. The maximum file size is 2MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
  6. About you
    1. About you

    2. We will email you a copy of what you sent to us to this address.
  7. Label
    1. Your employment

    2. Are you: *
    3. Unfortunately, you do not meet the criteria for this scheme, as you must be employed or self-employed.

    4. With your application you will need to provide us with evidence of your employment and evidence to show your earned income will decrease from your period of self-isolation. For example, a document showing a wage slip, evidence of your Unique Taxpayer Reference (UTR) number or your latest Self-Assessment Tax Return.

      You can send this to us now or email it to us later.

    5. Can you upload to us evidence of your employment or self-employment now? *
    6. The maximum file size is 2MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
    7. Were you able to work from home during your period of isolation? *
    8. Unfortunately you do not meet the criteria for this scheme, as you were able to work from home during your isolation period.

    9. Will you have had a reduction in earned income? *
    10. Unfortunately you do not meet the criteria for this scheme, as you have to have had a reduction in your income.

    11. Can you upload to us now evidence that your income will decrease? *
      For example a letter from your employer stating what income you will be receiving while in isolation.
    12. The maximum file size is 2MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
  8. Benefits
    1. Your benefits

    2. Which of the following benefits do you receive? *
    3. Unfortunately, you will not meet the criteria for a test and trace support payment.

      Discretionary test and trace support payment

      You can still be considered for a discretionary payment, if you face financial hardship as a result of not being able to work while self-isolating. You must also meet the following:

      • Your gross earnings are no greater than £400 per week (unless you have exceptional circumstances)
      • You usually work a minimum of 16 hours per week
      • You have less than £3,000 in capital
      • You are not a university student or in further or other higher education. There are some exceptions to this rule
      • You can show us that you will suffer financial hardship by having to self-isolate

      You can also claim from this discretionary scheme if you have applied for a qualifying benefit listed above, but have not yet received a decision or are appealing that decision and you meet all the other criteria.

      If you are an excluded from qualifying for benefits because of the 'Persons from abroad' provisions within the welfare benefit schemes and meet all the other criteria, you can also still apply.

      Please see our discretionary test and trace support payment policy (PDF) for more information.

      How to apply for a discretionary test and trace support payment

      If you meet all of the above criteria, please continue to fill in this form and we will assess your claim.

      We may ask for further information about your household and its income to help us to make a decision if your income is low enough for a discretionary payment. If you have a partner, you may also need to send us further documents such as bank statements for your partner, or proof of your partner's earnings.

    4. Are you or your partner's normal gross earnings more than £400 per week in total?*
    5. £400 of gross earned income per week is the maximum amount allowed under our discretionary test and trace support scheme. However, we may be able to consider your application further depending on the amount of discretionary funds we have available. You will also need to prove you have exceptional circumstances in your application.

    6. If you would like to provide further evidence, you can email these circumstances to benefits@rushmoor.gov.uk.
    7. Do you and your partner have total savings or capital of over £3,000?*
    8. As you do not receive a qualifying benefit and your total capital is over £3,000, you do not qualify for a test and trace support payment.

  9. National Insurance
    1. With your application you will need to provide us with evidence of your national insurance number. For example, a document showing your national insurance number card, a benefit award notification or a wage slip.

      You can send this to us now or email it to us later.

    2. Can you upload to us now your evidence of your national insurance number? *
    3. The maximum file size is 2MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
  10. Bank details
    1. Your bank details

    2. Please provide the following details of your bank account, where you would like the payment to go into.

    3. With your application you will need to provide us with a bank statement.

      You can send this to us now or email it to us later.

    4. Can you provide us with a copy of your bank statement now? *
    5. The maximum file size is 2MB and the file must be a jpg, pdf, png, rtf or Microsoft Word document.
  11. Declaration
    1. Declaration

      I confirm that the information I have provided is true and accurate. I agree to stay at home and self-isolate for the required period. I understand that if I fail to do so, I will be required to pay the funds back and my contact details may be passed on to the police for further action.

      I also confirm that I have read, understood and consented to my data being processed under the terms of our privacy notice, which you can read at the top of this form.

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