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Test and trace support payment

Find out about the financial support available if you have to self-isolate.

The government has introduced a new test and trace support payment to help you if you have to self-isolate and are unable to work.

How the scheme works

If you have been contacted by NHS Test and Trace and have been told to self-isolate, you may be entitled to a payment of £500.

If you have already been told to self-isolate (on or after 28 September), you can apply for a backdated payment.

Payments will be subject to income tax, but not national insurance contributions.

The scheme will be available until 31 March 2021.

Types of payment

Depending on your personal circumstances,there are two types of payment:

A test and trace support payment, or a
Discretionary payment if you are facing financial hardship because you can't work while you are self-isolating

Who can apply

Test and trace support payment

If all of the following conditions apply to you, you will be entitled to a test and trace support payment of £500.

You have been told to self-isolate by NHS Test and Trace on or after 28 September
You are employed or self-employed
You cannot work from home and will lose income as a result
You are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit

Please see our pdf icon Test and trace support payment policy [273kb] for more information.

Discretionary payment

If you do not currently receive a benefit such as Universal Credit, housing benefit or income support, you may still be eligible for a discretionary payment of £500. To be eligible you will need to show us that you are on a low income and facing financial hardship, because you can't work while you are self-isolating.

Please see our pdf icon Test and trace support payment discretionary policy [324kb] for more information.

How to apply

You can apply now by using the button below:

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Read about the information you send to us and what we will use it for
- 1. Identity of the Data Controller and contact details
  Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398399, via email to webteam@rushmoor.gov.uk or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at data.protection@rushmoor.gov.uk.
- 2. What we need your information for and the legal basis for it
  We need your personal information to be able to get back to you about your feedback on the website. This is so we can carry out our public tasks.
- 3. Use for any other purposes
  If we need to use your information for any other purpose, we will normally inform you before using it, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.
- 4. Will you pass my information to anyone else?
  We may share your information with other teams within the council such as Housing, Parking, Contracts and Planning in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.
  
  We may also pass information about you to third parties where required by law to do so.
- 5. How we will store and look after your information
  Your data will be held electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.
- 6. How long we will retain your information
  We will normally keep your details for a period of 3 years after you send them to us or for as long as we are required to do so by law, or in accordance with our operational requirements. For further information on our policy for retaining personal information, see our retention guidelines.
- 7. Your rights concerning your information
  The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.
  - The right to be informed
  - The right to restrict processing
  - The right of access
  - The right to data portability
  - The right to rectification
  - The right to object
  - Rights related to automated decision making, including profiling
  - The right to erasure
  Further details on these rights can be found on our website www.rushmoor.gov.uk/dataprotection
- 8. Right to complain to the Information Commissioner’s Office
  If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO).
  
  You will find details of how to do so on the ICO website at https://ico.org.uk or by phoning their helpline on 0303 123 1113.
- 9. Why we need your information and the consequences of not providing it
  We need your information to be able to get back to you about your feedback on the website. If you do not provide your details, we will not be able to contact you about your feedback.

External links

GOV.UK - Test and trace support payment

Contacts

Benefits
benefits@rushmoor.gov.uk
Tel: 01252 398914
View full details

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