Find out more about how our virtual parking permits service works.
Important changes to on-street parking
On 1 April, all on-street parking, including parking charges and enforcement of parking restrictions, together with residents’ on-street parking areas, will transfer from us to Hampshire County Council.
For details, see our Important parking and traffic management changes page.
Our virtual parking permit system allows you to manage and pay online for your permits 24 hours a day, 7 days a week.
When you buy a permit online, you need to enter your vehicle registration number. This information is uploaded to our parking teams' devices in real-time so they can see if your vehicle is allowed to park in the permit area.
You will not receive a paper permit to display in your vehicle.
Setting up an online account
You will need:
- An email address
- Proof of your address, like a council tax bill, tenancy agreement or utility bill dated in the last three months
- Your debit or credit card
If you don't have internet access
If you do not have access to the internet at home and have no family, carers or friends that can help, there are local places available that can support you with online services, like your local library.
You can also call our customer services team on 01252 398 399 between 8.30am to 5pm Monday to Thursday, and Friday 8.30am to 4.30pm.
How to renew a permit
The date your permit expires is shown on your online account.
We will email you to remind you that your permit is due for renewal at 28 days and then again at 7 days before your current permit is due to expire. It is your responsibility to make sure your permit is current.
You can renew using your online account. Click on view and renew permits, find the permit and follow the instructions. You will have to provide an up-to-date proof of address.
If you change your vehicle
You can change your vehicle details on your online account.
You can change the vehicle registration as many times as you like. It is your responsibility to make sure your permit is registered with the correct registration number of the vehicle parked in the permit area.
How to cancel a permit
You may cancel your parking permit at any time on your online account.
To do this, click the 'my permits' icon on the permit account home page, select the 'view summary' icon on the permit you want to cancel and select the 'request cancellation' icon. You will have to enter the reason for cancelling the permit and the date you want the permit to be cancelled from.
We will contact you if a refund is due for any full months not used.
If you move home
If you move to another property in a residents' permit area, you will need to cancel your current permit(s) and apply for a new permit for your new address on your online account.
If you do not do this and the vehicle is not parked in the correct permit area, you might get a fine.