Council services and council tax support scheme consultation

We've been consulting on our council tax support scheme and funding for council services for next year. The survey is now closed.

About our consultation

We provide a wide range of services to residents and businesses in Aldershot and Farnborough, including bin collections, street cleaning, parks and leisure facilities, planning, support to businesses and town centre regeneration. You can find details of these in our Council Plan.

Council tax is one of the ways in which we pay for these services and makes up about ten per cent of our total funding. The rest comes from grants, business rates, commercial rents, fees, charges and interest.

Out of your council tax bill, we get just over 12 per cent of the total amount. The rest goes to Hampshire County Council, the Police and Crime Commissioner and Hampshire Fire and Rescue to pay for the services they provide. You can find more details about this on our Council tax charges page.

Like other councils, we continue to face a shortfall in our funding. We therefore asked for residents' views on two things:

  • How much, if at all, we should change our council tax support scheme to help meet this ongoing shortfall in funding
  • How else we could meet the ongoing funding shortfall

About council tax support

We offer help to people who don't have much money and need a hand paying their council tax bill.

This help is known as council tax support and it goes to the people who need it most.

At the moment, if you are of working age and receive council tax support, you must pay at least 12 per cent towards your council tax bill. This means you can get a discount of up to 88 per cent on the bill.

If you are a pensioner and don't have much money, you don't have to pay any council tax.

Because we know that sometimes people can have severe money problems, we also have an exceptional hardship fund. This is like a safety net for residents, who are genuinely struggling to pay their bill.

Our survey and next steps

Our survey closed on Wednesday 16 January.

Thanks to all who took part.

The results will be reported back to our Cabinet for a recommendation to our full council in February.

Any changes will start from1  April.

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