Arranging a funeral at the crematorium

Help and advice on arranging a funeral at Aldershot Crematorium and information about cremation.

Coronavirus (COVID-19) - arrangements for attending funeral services

In line with the latest government's advice, we have made the following changes to the funeral services at the crematorium:

  • The chapel can seat a maximum of 80 mourners

  • If more than 80 mourners attend a funeral service, we will turn on the outside speakers at the entrance to the building. We will not be using the window bay area for standing, as we need to keep the chapel as ventilated as we can

  • Face coverings - from Friday 10 December 2021 face coverings must be worn in crematorium and burial ground chapels

  • Seating - additional cleaning of the seats is being carried out between each service

  • Hand sanitiser is available and must be used by all mourners before entering the chapel

  • Our waiting room is available for mourners

  • Our Bereavement Service team is available for enquiries, by phone, email and post. If you need to visit the office please contact us to make an appointment

Arranging a cremation

Following a death, a number of arrangements need to be made and usually the executor or nearest relative carry these out.

Normally, the executor will contact a professional funeral director to help with the arrangements and carry out some of the various tasks on the family's behalf. The funeral director will also guide the relatives through the arrangements after the cremation.

Please be aware that the times that appear to be available in our online crematorium diary may not be suitable  for your funeral director to be able meet your requests, so we would advise you to make contact with the funeral director before you make any arrangements, such as church arrangements.

If you would like help and advice on arranging a funeral at the crematorium, please contact us using the contact details on this page.

Service arrangements available at the crematorium

Families can make any service arrangements that they feel are appropriate. We support both religious and non-religious services, and if required, no ceremony needs to take place.

A full religious service may take place at the crematorium within the time allowed for each funeral. Alternatively, a service can take place in any separate place of worship followed by a committal ceremony at the crematorium.

Families can arrange for their particular minister to conduct the service or, if required, the funeral directors may be able to help you find a minister.

All Christian denominations, including the Roman Catholic Church, allow cremation. Cremation is also acceptable to Sikhs, Hindus, Parsees and Buddhists, but forbidden by Orthodox Jews and Muslims.

The cremation itself

After the service, the coffin is withdrawn into the committal room where the crematorium staff will check the name plate and add an identity card, which will then accompany the coffin and the cremated remains throughout.

Family members can arrange to witness the reception of the coffin into the committal room and its introduction into the cremator, but we would ask them to arrange this as early as possible with the funeral director.

The cremation will normally take place on the same day as the funeral service. If that is not possible, it will take place within 24 hours of the service.

The coffin is cremated with the body and each cremation is individual.

The Code of Cremation Practice also insists that we carry out all cremations separately. In certain circumstances, we may make an exception, for example a mother and child, as long as the family has asked us specifically to do this.

It is not possible for floral tributes to be included with the coffin. We would also advise you to make sure any jewellery is removed, as we cannot recover any jewellery once we receive the coffin at the crematorium.

Once the cremation is complete, we collect the cremated remains. We remove any metals containing iron from the coffin or metal used in medical implants and dispose of them separately. We dispose of any other metals following the requirements of the Code of Cremation Practice, usually by burial in the crematorium grounds.

After cremation

Usually, the family will have to sign a form of authority to tell the crematorium their wishes but if they are undecided, it is possible to leave the cremated remains at the crematorium or at the funeral director's premises until they make a decision.

You may choose to let us take care of your loved one's cremated remains and we can advise you on the options available. For more details, see our page about your loved one's final resting place.

You can also take the cremated remains away to bury or scatter privately, but you may need to get permission from the appropriate authority, depending on where you want to do this.

Remembering your loved one

We offer a number of different ways that you can remember your loved one. For more details, see our Crematorium memorials page.

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