Help for tenants

We can help if your landlord refuses to do repairs to your home or if you are worried about the condition of your home.

What you should do if you have a problem with your home

If you need repairs to your rented home, you should report it in writing to your landlord. If your landlord does not carry out these repairs in a reasonable timescale, please let us know, by completing our online form below and we will look into the issue.  Alternatively, you can phone us using the contact details on this page to discuss your concerns.

Report a problem with getting repairs done to your rented home This link opens in a new browser window

What we will do

We will visit your home and assess the problems or hazards and let your landlord know what work needs to be done. We use the Housing health and safety rating system and the Housing Act 2004  to assess hazards.

If the problem is serious, we can serve a formal notice on your landlord asking for the work to be done.

If your landlord does not comply with the formal notice,he or she may be liable to prosecution or a civil penalty. Please see our pdf icon Housing civil penalty policy [2Mb] for more information

Dealing with harassment from your landlord

If your landlord harasses you or asks you to leave without proper notice, let us know. You can do this by contacting our housing options team using the contact details on this page. We will give you support and advice.

Action you can take

You have the right to take your own legal action if your landlord fails to keep your property in a good condition. This right comes from the Homes (Fitness for Human Habitation) Act 2018.

You can apply to the courts for damages for the harm caused by your property being unfit. The court can also order your landlord to make the property fit. 

For more details, see the guide for tenants on the GOV.UK website.

 

 
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    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

 

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