Information on pests and our pest control service, plus advice on dealing with foxes and pigeons.

Free pest control treatments

In certain circumstances, we offer residents a free pest control treatment service through our contractor DialAPest

Rats and mice

If you have rats or mice in your home and you are the only family living there, we may offer you a free treatment.

Bedbugs and cockroaches

If you have bedbugs or cockroaches in your home, we may offer you a free treatment if:

  • You are the only family living there, and
  • You or someone living in your home permanently receives at least one qualifying benefit:
    • Attendance Allowance
    • Disability Living Allowance
    • Employment Support Allowance (only if it is based on the "Support Component")
    • Guaranteed Pension Credit
    • Income Support
    • Job Seekers Allowance (only if it is "Income Related")
    • Personal Independence Payment
    • War Disablement Pension
    • Universal Credit

Our pest control contractor will need to see proof of the qualifying benefit before starting the treatment. 

Chargeable pest control treatments

You need to pay for all other pest control treatments.

We have selected DialAPest to provide a service to treat other pests. Please read the pdf icon DialAPest charges [649kb] document for more information.

You do not need to use the services of DialAPest. You can find details of alternative contractors from the British Pest Control Association and the National Pest Technicians Association.

How to book a pest control treatment

If you think you qualify for a free pest control treatment, or if you would like to use DialAPest for a chargeable pest control treatment, please contact DialAPest directly:

Online booking

DialAPest - book a pest control treatment This link opens in a new browser window

DialAPest will call you back to confirm details and arrange an appointment during office hours (9am to 5pm, seven days a week).

Telephone booking

You can contact DialAPest by phoning 03444 828 325

This is a standard rate number and costs no more than a national rate call.

You must accept the DialAPest - terms and conditions before any treatment can take place.

More information about common household pests

You can find more information about common household pests on the DialAPest website.


You will attract foxes to your garden if it offers shelter and a rich food supply. To help avoid foxes:

  • Remove all food for other animals - put bird food in feeders
  • Put all rubbish in closed bins, not plastic bags
  • Only leave rubbish out on collection days
  • Seal hiding holes and cut down overgrown vegetation
  • Use an approved fox repellent
  • Culling or trapping foxes does not work as another fox will take its place.

Our responsibility to control foxes

Although councils have certain legal responsibilities to control pests, such as rats and mice, we have no legal duty to control foxes.


Pigeons carry diseases which can harm human health.

Why you shouldn't feed pigeons:

  • It badly affects their health
  • It attracts other pests
  • It can be an indirect cause of building damage
  • It makes pigeons dependent on people
  • It may deprive other birds of food

Throw away unwanted food and packaging.

Businesses can help by disposing of their leftover food carefully.

We will play our part by emptying litter bins, keeping the town centres clean and making we collect rubbish .

You can stop pigeons perching on your property by using bird netting, special gel, posts, or spike and point systems.

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