Paying your bills during coronavirus

How to get help with paying your bills, including council tax, during the coronavirus outbreak.

Help with paying your council tax bill

At an exceptional time like this, maintaining the council tax is even more important, as it pays for public services that are crucial to help keep you and your families safe - the police, fire, Hampshire County Council and ourselves.

We know that this is also a difficult and uncertain time for many of you and if you are struggling to pay your council tax, we can help.

If you receive council tax support

We have been awarded a government grant to help residents on low incomes, who may be struggling to pay their council tax during the coronavirus outbreak.

The grant of £541,525 is part of £500 million available nationally from the government's emergency Council Tax Hardship Fund.

If you are of working age and get council tax support to reduce your council tax bill, you are eligible for help of up to £150 from the fund.

 If this is the case, we are reducing your council tax bill for 2020/21 and sending you a new bill.

We will add any remaining balance from the grant to our council tax exemption hardship fund.  Anyone who is receiving council tax support and is suffering financial hardship can apply for help from this fund.

For more details about council tax support and how to apply, see our council tax support page.

If you don't receive council tax support but need help with your council tax

If you need help paying your council tax at the moment, please email us at benefits@rushmoor.gov.uk or phone 01252 398914. You can find more on our council tax support page.

If you need to talk to us about a temporary change to your council tax payments, or the date they are paid, please email us at localtax@rushmoor.gov.uk or phone 01252 398912. We have a range of things that we can do to help including spreading the costs over a longer period. We will consider each request on a case-by-case basis and try to adapt the solution to best fit your needs.

Help with your rent and living costs

If you are of working age and need help with your rent and living costs, you should apply for Universal Credit apply for Universal Credit from the Department for Work and Pensions.

Help with water and energy bills

If you are struggling with your utility bills, you may be able to apply for some pdf icon Help with water and energy bills [1Mb] from your supplier.

 
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Contacts

Council tax
localtax@rushmoor.gov.uk
Tel: 01252 398912
View full details

Benefits
benefits@rushmoor.gov.uk
Tel: 01252 398914
View full details

 

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