Our buildings and services

Details of changes to services due to the current coronavirus restrictions.

Our council offices

Our offices are open for pre-booked appointments only. Please visit our Contact us page for more information.

Our staff are working, so if you need to contact us, please do so by email or by telephone and we will be happy to help you.

You can drop off paperwork to the offices. There is letter box to the left of the main door that is emptied daily.

Where possible, please use our online services as much as you can.

Contacting our services

We are experiencing high volumes of calls to our customer services, benefits, business rates and council tax teams at the moment, so it may take longer to deal with your enquiry.

If possible, it would help if you could email us, rather than phone. You can use the following email addresses for these teams:

  • Customer services - customerservices@rushmoor.gov.uk
  • Benefits - benefits@rushmoor.gov.uk
  • Business rates - businessrates@rushmoor.gov.uk
  • Council tax - counciltax@rushmoor.gov.uk

If you want to check your bin collections or report a missed bin, you can do so on our Bin collections page.

We are sorry for any problems this may cause you, but we want to make sure we keep our customers and staff as safe as possible.

Princes Hall

The Princes Hall is closed but we are planning an exciting and entertaining programme of events for later this year.

For all the latest information, visit the Princes Hall website.

Aldershot crematorium

Please see our crematorium pages for the latest information.

Parks, play areas, skate parks, exercise equipment and sports courts

Our parks and playgrounds are open for daily exercise, this includes our sports courts, skate parks and outdoor exercise equipment.

Indoor leisure facilities

Please see our Leisure facilities web pages for the latest on their re-opening.

Community centres

Council-run community centres are able to re-open from Monday 17 May.

 
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    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

Contacts

Customer Services
customerservices@rushmoor.gov.uk
Tel: 01252 398399
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