Our buildings and services

Details of changes to services due to the tier 2 restrictions.

Our council offices

Our council offices are remaining closed to the public.

This means we are not able to offer appointments for you to visit our reception area. 

Our staff are working, so if you need to contact us, please do so by email or by telephone and we will be happy to help you.

You can drop off paperwork to the offices, there is letter box to the left of the main door that is emptied daily.

Where possible, please use our online services as much as you can.

Contacting our services

We are experiencing high volumes of calls to our customer services, benefits, business rates and council tax teams at the moment, so it may take longer to deal with your enquiry.

If possible, it would help if you could email us, rather than phone. You can use the following email addresses for these teams:

  • Customer services - customerservices@rushmoor.gov.uk
  • Benefits - benefits@rushmoor.gov.uk
  • Business rates - businessrates@rushmoor.gov.uk
  • Council tax - counciltax@rushmoor.gov.uk

If you want to check your bin collections or report a missed bin, you can do so on our Bin collections page.

We are sorry for any problems this may cause you, but we want to make sure we keep our customers and staff as safe as possible.

Princes Hall

The Princes Hall is closed until further notice and any events rescheduled or cancelled.

For all the latest information, visit the Princes Hall website.

Aldershot crematorium

Our crematorium is still open, but we have made changes to how we hold funerals and the number of mourners able to attend.

Please see our crematorium pages for the latest information.

Parks, play areas, skate parks, exercise equipment and sports courts

Our parks and children's play areas are open.

Our sports courts, skate parks and outdoor exercise equipment are now open.

Community centres

Council-run community centres are closed until further notice.

 
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    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

Contacts

Customer Services
customerservices@rushmoor.gov.uk
Tel: 01252 398399
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