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- Coronavirus (COVID-19)

Help for those in need

What to do if you need help and support because you've been affected by coronavirus.

Coronavirus support and helpline

If you're vulnerable, or been shielding, and need advice or support, the Hampshire Coronavirus Support and Helpline is available to call.

The helpline - 0333 370 4000 - is open 9am to 5pm Monday to Thursday and to 4.30pm on Fridays (calls charged at a local rate).

You can also ask for a call-back from the helpline.

The helpline advisers will signpost you to information, advice and services to support you on a range of issues, including:

Where to find help locally
Debt and money worries
Mental health support
Domestic abuse
Bereavement
Problems with drug and alcohol misuse
Volunteering

If you are deaf or hard of hearing

If you are deaf or hard of hearing and need support, please email deaf.services.team@hants.co.uk or send a text to 07507 309322.

More advice and support

There is also more information and advice available on the Coronavirus resource page on the Connect to Support Hampshire website.

Pharmacies offering delivery services

There are several pharmacies in Aldershot and Farnborough offering delivery services. Please see our Doctors, dentists, pharmacies, opticians and hospitals page for more information.

Where to find more information on coronavirus

You can keep up-to-date with the latest government guidance on the Coronavirus section of its website.

If you're worried you have coronavirus, follow the advice on coronavirus on the NHS website.

If you would like to offer help and support to vulnerable people in your community, over the festive period and beyond, there is guidance available on how to do this on the GOV.UK - how to help safely page.

(How to get help - translation in Nepali)

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- 1. Identity of the Data Controller and contact details
  Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398399, via email to webteam@rushmoor.gov.uk or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at data.protection@rushmoor.gov.uk.
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- 4. Will you pass my information to anyone else?
  We may share your information with other teams within the council such as Housing, Parking, Contracts and Planning in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.
  
  We may also pass information about you to third parties where required by law to do so.
- 5. How we will store and look after your information
  Your data will be held electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.
- 6. How long we will retain your information
  We will normally keep your details for a period of 3 years after you send them to us or for as long as we are required to do so by law, or in accordance with our operational requirements. For further information on our policy for retaining personal information, see our retention guidelines.
- 7. Your rights concerning your information
  The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.
  - The right to be informed
  - The right to restrict processing
  - The right of access
  - The right to data portability
  - The right to rectification
  - The right to object
  - Rights related to automated decision making, including profiling
  - The right to erasure
  Further details on these rights can be found on our website www.rushmoor.gov.uk/dataprotection
- 8. Right to complain to the Information Commissioner’s Office
  If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO).
  
  You will find details of how to do so on the ICO website at https://ico.org.uk or by phoning their helpline on 0303 123 1113.
- 9. Why we need your information and the consequences of not providing it
  We need your information to be able to get back to you about your feedback on the website. If you do not provide your details, we will not be able to contact you about your feedback.

External links

Contacts

Customer Services
customerservices@rushmoor.gov.uk
Tel: 01252 398399
View full details

Help for those in need

Coronavirus support and helpline

The helpline advisers will signpost you to information, advice and services to support you on a range of issues, including:

If you are deaf or hard of hearing

More advice and support

Pharmacies offering delivery services

Where to find more information on coronavirus

External links

Contacts

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