Report a problem with getting repairs done to your rented home

  1. If you need repairs to your rented home, you should report it in writing to your landlord. This can be a letter, email or text. You should keep a copy of these.

    If your landlord does not carry out these repairs in a reasonable timescale, please let us know, by completing the form below.

    We will look into your problem and can contact your landlord to negotiate the repairs on your behalf. If this fails, we may take enforcement action against your landlord.

    Visit our Help for tenants page to find out more information.

  2. Privacy notice

    • Read about the information you send to us and what we will use it for
      • 1. Identity of the Data Controller and contact details

        Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398980, via email to or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at

      • 2. What we need your information for and the legal basis for it

        We need your personal information to investigate your report of disrepair to your home. The law allows us to use your personal information in this way to carry out responsibilities under the Housing Act 2004 to deal with poor quality housing. This is one of the Council’s public tasks and is in the public interest, in accordance with the requirements of UK law.

      • 3. Use for any other purposes

        If we need to use your information for any other purpose, we will normally inform you before using it, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.

      • 4. Will you pass my information to anyone else?

        We may share your information with other teams within the Council such as Planning, Council Tax, Housing Benefits, Building Control, IT, Parking, Legal Services and Waste Management in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.

        We may also pass information about you to third parties where permitted or required by law to do so. This may include other local authorities and government departments or agencies carrying out their public tasks, such as Hampshire County Council, HMRC, Fire Authority and the Police in carrying out criminal investigations.

      • 5. How we will store and look after your information

        Your data will be held initially in paper format and electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.

      • 6. How long we will retain your information

        We will keep your information on our records for a period determined within our retention guidelines, or as long as we are required to do so by law, or in accordance with our operational requirements. For information on our policy for retaining personal information, please see our retention guidelines as published on Rushmoor Borough Council’s website.

      • 7. Your rights concerning your information

        The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.

        • The right to be informed
        • The right of access
        • The right to rectification
        • Rights related to automated decision making, including profiling
        • The right to restrict processing
        • The right to data portability
        • The right to object
        • The right to erasure

        Further details on these rights can be found on our website

      • 8. Right to complain to the Information Commissioner’s Office

        If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO). You will find details of how to do so on the ICO website at or by phoning their helpline on 0303 123 1113.

      • 9. Why we need your information and the consequences of not providing it

        We need your information to carry out our responsibilities under the Housing Act 2004. If you do not provide it, we will be unable to investigate your enquiry for assistance to remedy the disrepair in your home.

  3. Your details

  4. Label
    1. Your landlord's details

    2. The repair(s) to your home

    3. You must report any issues to your landlord before we can help you. Please confirm that you have done this.

    4. I have already contacted my landlord: *
  5. Sign up for news from the council
    1. Sign up for news from the council

      Occasionally, we'd like to send our residents information about the council and our services by email. You can also find out about council consultations.

      In addition, our Council Leader, Councillor David Clifford has his own email newsletter that you can sign up to receive.

    2. Would you like to sign up for this service?
    3. Where do you live?
    4. Are you a Rushmoor business?
    5. Where is your business?
    6. What would you like to sign up to?*
    7. Privacy notice

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