Tell us about a change of circumstances for benefits

 
  1. Please complete this form to tell our benefits team about a change in your circumstances that may affect your benefit.

    You can find out more on our benefit changes page.

    If you would like help filling in the form, please contact benefits@rushmoor.gov.uk or telephone 01252 398914.

  2. Privacy notice

    • Read about the information you send to us and what we will use it for
      • 1. Identity of the Data Controller and contact details

        Rushmoor Borough Council is the data controller for the personal information you provide on this form. You can contact the Council by phone on 01252 398177, via email to benefits@rushmoor.gov.uk or by writing to us at Council Offices, Farnborough Road, Farnborough GU14 7JU. You can contact the Council’s Data Protection Officer at data.protection@rushmoor.gov.uk.

      • 2. What we need your information for and the legal basis for it

        We need your personal information to process your application for Housing Benefit and or Council Tax Support. The law allows us to use your personal information in this way as carrying out responsibilities under Social Security Law is one of the Council’s public tasks.

      • 3. Use for any other purposes

        If we need to use your information for any other purpose, we will normally inform you before using it, unless we believe you know about the new purpose already or there are legal reasons that prevent us from telling you.

      • 4. Will you pass my information to anyone else?

        We may share your information with other teams within the Council such as Housing, Planning, Council Tax and Corporate Investigations in order to provide our services, carry out our public tasks and to keep our records up to date. If you ask a Councillor for help we may pass information to them and other services to enable them to help you.

        We may also pass information about you to third parties where permitted or required by law to do so. This may include other local authorities and government departments or agencies carrying out their public tasks, such as Hampshire County Council, Department of Work and Pensions, County Court and Sheriffs, HMRC and the Police in carrying out criminal investigations.

      • 5. How we will store and look after your information

        Your data will be held electronically and will not be stored in a country outside the UK. All paper records containing your personal information will be held securely in our filing systems and archives.

      • 6. How long we will retain your information

        We will normally keep your details in our current database for as long as you are receiving benefits. If your benefit ends we will keep your records for up to 2 years depending on the reason it is ended or for as long as we are required to do so by law, or in accordance with our operational requirements. For further information on our policy for retaining personal information, see our retention guidelines.

      • 7. Your rights concerning your information

        The General Data Protection Regulation gives you a number of rights concerning your personal information. See the list below. Not all rights apply in every case – it will depend on the legal basis for collecting your information and how we use it.

        • The right to be informed
        • The right of access
        • The right to rectification
        • Rights related to automated decision making, including profiling
        • The right to restrict processing
        • The right to data portability
        • The right to object
        • The right to erasure

        Further details on these rights can be found on our website www.rushmoor.gov.uk/dataprotection

      • 8. Right to complain to the Information Commissioner’s Office

        If you are not happy with the way the Council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office. (ICO). You will find details of how to do so on the ICO website at https://ico.org.uk or by phoning their helpline on 0303 123 1113.

      • 9. Why we need your information and the consequences of not providing it

        We need your information to carry out our responsibilities under Social Security Law. If you do not provide it the Council will not be able to process your benefit claim and you will be ineligible to receive an award. This decision would be made under the Housing Benefit Regulations 2006, the Council Tax Reduction Schemes (Prescribed Requirements) (England) (Amendment) Regulations 2018 and the Council’s Council Tax Reduction Scheme, S13A and Schedule 1a of the Local Government Finance Act 1992.

    1. Your details

    2. Your current address

    3. Please tell us of the change since your last application

    4. If your income or accommodation has changed, you must provide proof. We will contact you if we require more information.

  3. Sign up for news from the council
    1. Sign up for news from the council

      Occasionally, we'd like to send our residents information about the council and our services by email. You can also find out about council consultations.

      In addition, our Council Leader, Councillor David Clifford has his own email newsletter that you can sign up to receive.

    2. Would you like to sign up for this service?
    3. Where do you live?
    4. Are you a Rushmoor business?
    5. Where is your business?
    6. What would you like to sign up to?*
    7. Privacy notice

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