Accessibility statement

Find out what we are doing to make our website as accessible as we can and where we have identified areas for improvement.

This accessibility statement applies to

This website is run by Rushmoor Borough Council. We want as many people as possible to be able to use this website and we have created it with accessibility in mind. For example, this means you should be able to: 

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen 
  • Navigate the website using just a keyboard 
  • Navigate the website using speech recognition software 
  • Listen to the website using a screen reader

We've also aimed to make the website text as simple as possible to understand. 

Please visit the AbilityNet website for information about how to make your device easier to use, if you have a disability. 

Technical information about this website's accessibility 

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. 

Non-accessible content (non-compliances)

Although we have worked hard as we have developed this website to keep the website accessible, we know some parts of this website are not fully accessible and are therefore non-compliant.  

Our website is scheduled to go through a major project to be redesigned over the next 12 months. With limited resources to retrofit the current website to be fully compliant, we feel that some of the issues identified below would be included as a disproportionate burden under the accessibility legislation. 

PDF files

We have identified more than 150 PDFs, which we know do not meet accessibility standards. This includes for example, appropriate tagging of the document to make it easier to understand their structure. We have been working to replace the PDFs with either a HTML version or a more accessible PDF. This work is ongoing and is being prioritised by how popular the PDFs are on our website. 

Old PDF files that we have published before September 2018 fall outside the scope of accessibility legislation and we do not have plans to fix these, unless they provide the only access to a service. 

Third party content 

We're also aware that some third-party websites or systems that this website links to, or integrates with, are not accessible and may have a number of issues. 

We are working with our third-party suppliers to fix the issues we have identified. There is often an additional cost associated with fixing the accessibility issues with these sites and we believe that doing so now would be a disproportionate burden, within the meaning of the accessibility regulations. 

We will make further assessments when these supplier contracts are up for renewal. 

Tests we carried out

We used a combination of methods to test the accessibility of the website, including: 

  • Automated service (SiteImprove)
  • Manual tests covering a random sampling of page templates

Reporting accessibility problems with this website 

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us by sending an email using the contact details on this page.  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we reply, you can contact the Equality Advisory and Support Service (EASS)


We prepared this statement on 22 September 2020.

We last reviewed this statement on 22 September 2020.

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