Accessibility statement

Find out what we are doing to make our website as accessible as we can and where we have identified areas for improvement.

This accessibility statement applies to

This website is run by Rushmoor Borough Council. We want as many people as possible to be able to use this website and we have created it with accessibility in mind. For example, this means you should be able to: 

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen 
  • Navigate the website using just a keyboard 
  • Navigate the website using speech recognition software 
  • Listen to the website using a screen reader

We've also aimed to make the website text as simple as possible to understand. 

Please visit the AbilityNet website for information about how to make your device easier to use, if you have a disability. 

We know some parts of this website are not fully accessible: 

  • Some PDF documents are not fully accessible to screen reader software
  • On a mobile or tablet device you may not be able to zoom in on the text or pages fully

We are also developing a new website, scheduled to launch by March 2022, which will improve the accessibility of the services we provide for our customers. 

Reporting accessibility problems with this website  

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us by sending an email using the contact details on this page.   

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we reply, you can contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility 

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

  • Poor colour contrast on placeholder text of the main search and some other form fields on the website. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We plan to fix this problem by the end of November 
  • Form elements do not have labels on the main search bar and some other form fields on the website. This fails WCAG 2.1 success criteria 1.3.1 (Info and Relationships) and 4.1.2 (Name, Role, Value). We plan to fix this problem by the end of November
  • Problems with the ARIA roles for some parts of the local land charges search application form. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this problem by the end of November
  • The zoom on mobile/tablets has been disabled. This fails WCAG 2.1 success criterion 1.4.4 (Resize Text). This issue does not affect all mobile devices and you can often disable this option by adjusting your accessibility settings in your browser. We plan to fix this problem by the end of March 2022
  • Our web pages do not have an appropriate language set. This fails WCAG 2.1 success criterion 3.1.1 (Language of Page). We plan to fix this problem by the end of November

We have identified some PDFs on the website that have been added since September 2018 that have issues when they were created. This can include problems with: 

  • Document titles not displaying correctly. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled) 
  • Images not providing an alternative text description. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content) 
  • Nesting of headings in documents. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels) 
  • Tagging of documents, which is needed to help explain their structure. This fails WCAG 2.1 success criteria 1.1.1 (Non-text content), 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence), 2.4.4 (Link Purpose (In Context)), 3.1.2 (Language of Parts) and 4.1.2 (Name, role, value) 

We plan to fix all these issues by the end of March 2022. Not all PDFs on our website are non-accessible and over time we are improving the accessibility of the PDFs on our website. If you would like us to provide you with a more accessible version of a PDF, please contact us using the details on this page. 

Content that's not within the scope of the accessibility regulations 

Older PDF documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services. 

Any new PDFs that we publish will meet the accessibility standards. 


Our website sometimes uses online maps to show customers information. These are not used for navigational purposes and are exempt under the legislation. Where possible, we provide information in an alternative format on the page. 

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 3 November 2021. 

This website was last tested October 2021. The test was carried out by ourselves. 

We decided on which pages to test based on the popularity of the template and making sure we looked at the different sections of our website.  

We also used a combination of methods to test the accessibility of the website, including:  

  • Automated service (Axe) 
  • Manual tests covering a random sampling of page templates
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