Parking fines

What to do if you've received a parking fine.

If you do not comply with the terms and conditions for parking in our council-owned car parks or if you ignore the parking regulations (lines and signs), you may receive a parking fine. This is also known as a penalty charge notice (PCN).

If you receive a parking fine

If you receive a parking fine, please don't ignore it, as it won't go away.

The easiest way to pay is online. If you do so, you will also be able to view the evidence we have to support your parking fine.

We offer a 50% discount if you pay the fine within 14 days of it being issued. If we serve the penalty charge notice by post  you can get a 50% discount if you pay the fine within 21 days of the notice being served.

If you would like to challenge the fine (called a penalty charge notice or PCN) , please do not pay it, but contact us as soon as possible. You will find more details about how to contact us to challenge a parking fine below.

Pay your parking fine online

You can pay your parking fine online by credit or debit card:

Pay a parking fine This link opens in a new browser window

You will need to provide:

  • Your vehicle registration number
  • The Penalty Charge Notice (PCN) number - you will find this on your parking fine or on our correspondence

Other ways to pay your parking fine

You can also pay your parking fine by telephone:

  • By using our 24-hour automated telephone line 01252 398373
  • By calling our customer services team on 01252 398399 (Monday to Thursday, 8.30am to 5pm; Friday 8.30am to 4.30pm)

To challenge a parking fine

You can challenge a parking fine online:

Challenge a parking fine This link opens in a new browser window

You will need:

  • Your vehicle registration number
  • The Penalty Charge Notice (PCN) number - you will find this on your parking fine or on our correspondence

You will be able to view evidence we have to support your parking fine. If you decide to challenge the fine, you will need to provide your contact details and complete the form to explain the reasons why you are challenging it.

If we reject a challenge

If we reject a challenge, we decide in each case whether or not to extend the period within which you may pay the reduced penalty.

We aim to make a decision on your challenge within ten working days. You can find more information about challenging a parking fine in our pdf icon Policy guidance for the enforcement of penalty charge notices 2016 [518kb].

If you don't pay a parking fine

If you cannot afford to pay the fine, please contact us using the contact details on this page to discuss other possible ways of paying. In some cases we will accept payment in instalments. Please note that we cannot accept instalment payments for the discounted amount. If you ignore a parking fine, it could increase from £25 or £35 to anything up to £112. If you still don't pay, enforcement agency charges can add to this significantly.

If you do not pay your fine (and you are not challenging it), we will contact the DVLA within 28 days to find out the contact details for the vehicle. We will then issue you with a Notice to Owner and the cost of the fine will increase. This does not apply to penalty charge notices that we have served by post because we have used a CCTV camera, as we already have your details, but the fine will increase if you do not pay the discounted amount.

If we do not receive payment within a further 21 days, we will then be forced to contact the courts to register the debt, which will once again increase the fine. The final step is contacting the court to issue a warrant of control for the debt and to get enforcement agents involved.

For more information, please see Our approach to parking enforcement page.

If you have received more than one parking fine and you don't know which one to pay first, please email us using the contact details on this page. We can advise you on the best sequence of payment to minimise the total amount you have to pay.

Why we enforce parking regulations

We ask all car park and road users to park in accordance with regulations as set out by the Traffic Management Act 2004.This is for the safety of pedestrians, the protection of vehicles and general use of on and off street parking.

 
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