Highway Responsibilities
Who to contact for different types of highway issues. The County Council delegates authority to Rushmoor to exercise its powers to make Traffic Regulation Orders (TROs), undertake highway works and traffic management actions through an agency agreement.
The resulting responsibilities of highway related issues often cause confusion, so the following table should identify who is responsible for the query you have. | Description | Who's Responsible? | Contact |
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| Abandoned Vehicles | Rushmoor Borough Council | Report an Abandoned Vehicle Online
Customer Services 01252 398399 / customerservices@rushmoor.gov.uk |
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| Banner/Bunting/Lights & Hanging baskets licences | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Bins, benches, planters on Highway | Rushmoor Borough Council | Environmental Health 01252 398399 |
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| Building materials on the Highway | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Bus Lanes | Hampshire County Council | Winchester 01962 841841 |
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| Bus Shelters | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Car Parking queries | Rushmoor Borough Council | Car Parking Team parking@rushmoor.gov.uk / 01252 398290 |
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| Directional Signs - New Requests | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Disabled Parking Bays | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Estate Agent boards | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Fallen trees on highway | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Grass Cutting | Rushmoor Borough Council | Environmental Health, 01252 398399 |
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| Main Drainage | Thames Water | Thames Water 0845 9200800 |
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| Notice Boards on highway | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Pavement/Footway/Cycleway repairs | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Road closures for events | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Road closures for highway works | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Road Markings - Maintenance | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Road Markings - New | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Road/Street Names - New and Maintenance | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Road/traffic signs - maintenance | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Road/traffic signs - New | Rushmoor Borough Council | Capital Projects Team, 01252 398378 |
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| Scaffolding/Hoardings licences | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Sewage/Main Surface Water | Thames Water | Thames Water 0845 9200800 |
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| Shin rail fencing/barriers | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Skips on highway - Licences | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Spillages on carriageway | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Street Lighting | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Sweeping/Litter Street Cleansing | Rushmoor Borough Council | Environmental Health, 01252 398399 |
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| Temporary Traffic Lights | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Tree Enquiries - on highway | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Vegetation Obstruction/Endangering the Highway | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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| Vehicular access/Dropped kerbs applications | Hampshire County Council | 0845 603 5633 / roads@hants.gov.uk |
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If the query you have is not listed please use the enquiry form to the right of this page. If it is within our responsibilities we will respond to you within 10 working days, if it is another authority's responsibility we will ensure that the message is passed on to them to enable your enquiry to be answered.
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