Contacting us in an emergency

How to contact us in an emergency when our offices are closed.

Our offices are closed

  • Monday to Thursday - 5pm to 8.30am
  • Friday 4.30pm to Monday 8.30am
  • Bank holidays

Contacting us out-of-office hours

If you need to contact us and you cannot wait until the next working day, you can contact us using our emergency out-of-hours number:

01252 398183 

Types of emergencies we deal with

  • Continually sounding car or house burglar alarms
  • Noise affecting a substantial number of residents
  • Significant drainage problems
  • Flooding - see our page on flooding advice for more information
  • Damage to council buildings that has made them insecure or unsafe
  • Substantial pest infestations
  • Dangerous buildings, trees and structures

Hampshire police deals with any emergencies on the highway.  You can contact them by calling 101.

What happens when you call us out-of-hours

Staff in our CCTV control room will answer your call and advise you on what we can and cannot do.  We may:

  • Arrange for the problem to be dealt with - such as making safe vandalism in a public toilet
  • Refer your call to our out-of-hours duty officer to deal with
  • Give you information and contact numbers for the authority that can deal with your call, if it is not us
  • Advise you that the incident is not an emergency and refer your call to the relevant member of staff to deal with on the next working day
 
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    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

    1. We use your views to improve our website. If you have a query about our services, please email customerservices@rushmoor.gov.uk.

Contacts

Customer Services
customerservices@rushmoor.gov.uk
Tel: 01252 398399
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