Help for tenants
We can help if your landlord refuses to do repairs to your home or if you are worried about the condition of your home.
What you should do if you have a problem with your home
If you need repairs to your rented home, you should report it in writing to your landlord. If your landlord does not carry out these repairs in a reasonable timescale, please let us know, by completing our online form below and we will look into the issue.
What we will do
We will visit your home and assess the problems or hazards and let your landlord know what work needs to be done. We use the Housing health and safety rating system and the Housing Act 2004 to assess hazards.
If the problem is serious, we can serve a formal notice on your landlord asking for the work to be done.
Dealing with harassment from your landlord
If your landlord harasses you or asks you to leave without proper notice, let us know. You can do this by contacting our housing options team using the contact details on this page. We will give you support and advice.